Customer Update: NAB system outage

Wednesday 5 October, 5:55pm
Andrew Hagger Chief Customer Officer,  Consumer Banking and Wealth – on behalf of NAB:

“We can confirm that our online customer services are up and running, following some overnight NAB system outages.

“We know this caused disruption to our customers today. I would like to sincerely apologise for the inconvenience and thank customers for their patience.

“Our team remains vigilant and continues to monitor system performance, to safeguard against further interruptions.

“We are working with customers on a case-by-case basis to ensure none are left out of pocket as a direct result of this outage.

“Any customers needing help can contact us at feedback@nab.com.au.”

 

Wednesday 5 October, 3:40pm


Wednesday 5 October, 1:35pm
Andrew Hagger Chief Customer Officer,  Consumer Banking and Wealth – on behalf of NAB:

“We are pleased to be making progress to restore NAB services following overnight system outages.

“Many customers are now able to log on to NAB Connect, NAB Internet Banking and UBank Online Banking.

“We have also now processed a large number of overnight transactions, which had been delayed. However, I understand there are still customers waiting for payments – this delay is not acceptable and we apologise.

“Our people are working as quickly as possible to make things right. We want to assure customers their money is safe.

“Customers can still use NAB ATMs and NAB debit & credit cards – and our teams in branches and business banking centres are able to help any customers needing assistance.”

 

Wednesday 5 October, 6:45am
Andrew Hagger Chief Customer Officer,  Consumer Banking and Wealth – on behalf of NAB:
“NAB has been experiencing outages to some of our services overnight.

“This has been affecting a number of our systems, including our customer call centres, Mobile Internet Banking and the processing of some customer payments.

“It’s important for customers to know that our ATMs are running as usual and that payment by all NAB cards is available.

“There has been a delay in processing some transactions. If customers need help accessing their money our branches and business banking centres will be open.

“We’re sorry that we’ve let our customers down and we’ll do our best today to work with you through our branches.

“We recognise the impact that this outage is causing and we can assure you we’re working hard to make things right.

“We continue to provide customers with regular updates.”

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