HOW WE'RE LISTENING

At NAB, we don’t just welcome feedback from our customers, we truly value it. The feedback we receive helps us to improve our products, and create new ones to meet customer needs. Please, tell us what you think, and let us know if something goes wrong. Here’s a snapshot of what our customers have told us and how we’re listening.

We've addressed over

200

Common Customer Complaints
This year alone

WHAT WE’RE WORKING ON

Term Deposit rollover errors

We’ve listened to our customers and we understand that term deposit rollovers errors are a cause of frustration. We’re working to make the process as seamless as possible for when our customers choose to reinvest with us.

Enhancing transparency on NABConnect

When it comes to fees, we know transparency is not only fair but highly valued by our customers, so we’re working to create a more transparent experience for our new and existing NABConnect customers.

Improving transparency on credit card interest and fees

We’ve heard our customers, and we understand that transparency of fees is important. We’re working to ensure more information about our credit card fees is easily accessible on our digital platforms.

Digitised correspondence for superannuation customers

Our customers want convenience and ease when they communicate with us, which is why we’re developing digitised correspondence for our superannuation customers.

We’re committed

to improving and listening to your feedback

Give us a call on 13 22 65 or
send us a secure message via Internet Banking

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