18 Jan 2018

Hands-free banking: “Alexa, ask NAB if I’ve been paid”

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NAB customers can now perform tasks such as requesting their account balance or getting details on their latest deposits, simply by asking their Amazon Alexa-enabled device.

The NAB skill for Amazon Alexa will allow customers, who have connected Alexa with their NAB account to ask their Alexa device questions like: “What’s my savings account balance?”, “How much do I owe on my credit card?” or “Did I get paid this week?”.

NAB Executive General Manager Digital & Innovation Jonathan Davey said Alexa, the cloud-based voice service from Amazon, would bring another dimension to banking for customers through the secure digital connection to their internet banking.

Hear Jonathan Davey speaking about the NAB skill for Amazon Alexa here:


“It’s our job to make banking simple and easy for customers and we’re continually exploring the latest technologies and trends that will help us provide that ease to customers in the channels they want, at the times convenient for them,” Mr Davey said.

“Being able to provide customers with more personalised banking information is the latest development in hands-free, voice enabled experiences.

“Our skill for Amazon Alexa devices provides a secure connection between the device and a customer’s internet banking account, allowing them the convenience to manage their money.

“This is NAB’s first step in providing ‘authorised information’ for customers, after we were the first major Australian bank to launch our Google Assistant app a few months ago, which focused on publicly available information.

“We’ll continue to analyse customer use and test new experiences with customers to determine how we continue to provide new features and functionality.

“In the future, we certainly see this experience turning into one where you can pay bills, make funds transfers or even purchase items at the command of your voice.”

The Amazon Alexa voice service is available on devices including Amazon Echo. The NAB skill can be enabled for Alexa by simply saying “Alexa, enable NAB skill”. The NAB skill, developed by NAB Labs, is secure and easy to set up on any Alexa-enabled device through the Alexa app. This will step customers through how to link their Alexa device to their NAB accounts via the NAB Mobile Banking app, providing a safe connection.

For more information about NAB’s skill for Amazon Alexa, please visit: www.nab.com.au/alexa.

Customers are able to preorder devices at www.amazon.com.au/echo, www.amazon.com.au/echodot, and www.amazon.com.au/echoplus and devices will begin shipping in early February.

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