12 Mar 2018

NAB announces relief package for North Queensland floods

NAB today announced its disaster relief package for customers affected by floods in North Queensland.

Measures available to customers include:

  • Credit card and personal loan relief where appropriate;
  • Suspending home and personal loan repayments;
  • Support to manage existing agribusiness bank facilities;
  • Waiving costs and charges for withdrawing term deposits early;
  • Waiving home loan and personal loan application fees;
  • Support to manage existing agribusiness bank facilities;
  • Support to restructure other existing bank facilities; and
  • Provision of support and counselling by making NAB’s Employee Assistance Program available to customers.

NAB General Manager for Retail Queensland, Paul Collins, said it had been a difficult time for people in the affected areas and his thoughts were with them.

“We are here to support all NAB customers, employees and the wider community. Anyone who needs assistance or advice can contact us so we can discuss their circumstances and work out the best way to help,” Mr Collins said.

“This is a tough time for people and we want them to know that they have our support. From staff who need time off, to customers needing to take a break from their mortgage repayments and we are here to help.”

Further assistance

  • Customers who need help with their finances can visit their nearest open NAB branch, contact their banker directly or call NAB Assist on 1800 701 599 (8am-8pm Mon-Fri, or 9am-1pm on Saturdays AEST/AEDT).
  • Small business that need help can call 1300 961 577.
  • Agri customers that need help can contact their banker.
  • For emergency claims, or general insurance, call 1300 555 013.
  • For Property and motor vehicle insurance assistance, call 132 652.

Find out how NAB is backing communities.

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