NAB support for customers and colleagues impacted by Tropical Cyclone Alfred

Published on  06.03.2025

• NAB announces assistance for customers and colleagues affected by Tropical Cyclone Alfred
• Customers encouraged to contact bank when ready to discuss available financial assistance
• Temporary closures of select branches to ensure customer and colleague safety

NAB has today announced disaster relief assistance for customers and colleagues affected by Tropical Cyclone Alfred.

NAB encourages affected customers to contact the bank when they’re ready to discuss a range of financial relief measures, including:

• Credit card and personal loan relief
• Waiving the establishment fee for restructuring business facilities
• ​​​​​​​Concessional loans to customers seeking support to restructure existing facilities to assist in repairs, restocking and re-opening for business
• Reducing and moratorium on home and personal loan repayments
• Wellbeing support for colleagues and customers

NAB’s Local Personal Banking Executive Tony Story said the measures provide customers with peace of mind, and access to immediate financial support.

“We want our customers and colleagues to know we’re here to help,” Mr Story said.

“The number one priority here is their safety. In the coming days, our teams will be on standby to support impacted customers. We are committed to providing extra care and support during these difficult times.

“Anyone who needs assistance or advice can contact us by calling us or choosing the chat option in the app.

“When it’s safe to reopen our branches, we’ll also be happy to welcome you back for face to face service.”

To access financial assistance please call NAB Care on:

• 1800 701 599 for personal customers
• 1300 961 577 for business customers

Additional help is available via:

• NAB messaging in the App and on Internet Banking
• At nab.com.au/disaster, opens in new window.
• Agri customers who need help can contact their banker.
• For NAB insurance claims (damaged homes, contents, and vehicles), please call Allianz on 1300 555 030

Be aware of Frauds and Scams

During this time, customers are reminded to stay alert to potential scams. Criminals may use events like this natural disaster as an opportunity to impersonate well-known organisations including banks, insurance or telecommuication providers and government agencies. NAB will never send customers links in unexpected text messages, or ask customers for personal information like passwords or pins.