11 Oct 2016

Customer Update: NAB system outage

Tuesday 6:20pm 11 October 2016


Tuesday 1:50pm 11 October 2016
NAB spokesperson – on behalf of NAB:

“NAB services are back online following an outage earlier today.

“There may be a delay in the receiving of some payments and we’re working to process these as soon as possible.

“Thank you to our customers for your patience, we understand that this has been inconvenient.

“Our teams are working hard to monitor our services and ensure the stability of systems for our customers.

“A thorough review of the issues that have arisen in the past week is underway.

“We are committed to improving the performance of our technology and investing in our systems.

“While the number of issues that impact our customers has declined in recent years, any outage is one too many and every day we focus on finding ways to improve how we serve our customers.

“Any customers needing help can contact us at feedback@nab.com.au


Tuesday 11:45am 11 October 2016
NAB spokesperson – on behalf of NAB:

“NAB is experiencing outages to some of our services.

“This is affecting Internet Banking and the processing of some customer payments.

“Our ATMs are available and customers can use their cards to make purchases in stores.

“We’re doing our best and we’ll work with you through our branches and our contact centre.

“Our teams are working hard to resolve this and we’re sorry for the impact this is causing.

“We’ll continue to provide customers with regular updates.”

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