At NAB, we don’t just welcome feedback from our customers, we truly value it. The feedback we receive helps us to improve our products, and create new ones to meet customer needs. Please, tell us what you think, and let us know if something goes wrong. Here’s a snapshot of what our customers have told us and how we’re listening.

We've addressed over


Common Customer Complaints
over the last 12 months alone


My Tracker improvements

We’re improving the MyTracker function in Internet Banking so customers can intuitively upload the documents required for their application.

Enhancing transparency on NABConnect

When it comes to fees, we know transparency is not only fair but highly valued by our customers, so we’re working to create a more transparent experience for our new and existing NABConnect customers.

Easy payments for customers

We’re working on making it easier for customers to clearly see when their credit card repayment is due, their minimum and closing balance in their Mobile Banking App. This will help customers better understand when and how much they need to pay every month. And, we’ll also confirm to customers when they don’t need to make a payment.

We’re committed

to improving and listening to your feedback

Give us a call on 13 22 65 or
send us a secure message via Internet Banking

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