At NAB, we don’t just welcome feedback from our customers, we truly value it. The feedback we receive helps us to improve our products, and create new ones to meet customer needs. Please, tell us what you think, and let us know if something goes wrong. Here’s a snapshot of what our customers have told us and how we’re listening.
We've addressed over
Common Customer Complaints
over the last 12 months alone
WHAT WE’RE WORKING ON
Easy payments for customersWe’re working on making it easier for customers to clearly see when their credit card repayment is due, their minimum and closing balance in their Mobile Banking App. This will help customers better understand when and how much they need to pay every month. And, we’ll also confirm to customers when they don’t need to make a payment.
to improving and listening to your feedback
Give us a call on 13 22 65 or
send us a secure message via Internet Banking