21 Nov 2016

NAB Financial Planning to make changes to better support customers and advisers

NAB Financial Planning today announced changes to deliver better customer outcomes, provide greater support to advisers, and position the business for future growth.

In September this year, NAB reaffirmed its commitment to financial advice through the creation of its Consumer & Wealth division, and the announcement of a $300 million investment in its Wealth business.

Following from this, NAB Financial Planning (NAB FP) is proposing to realign its business from 1 February 2017.

“The changes we’re making demonstrate our commitment to face-to-face advice, and ensure we have a customer-focused business that’s positioned for growth,” General Manager of NAB FP, Tim Steele, said.

Under the changes, NAB FP will offer enhanced support to its financial advice practitioners from both their leaders and support staff, and the leadership team will be aligned geographically.

“These changes will enable our business to build deeper local relationships with our customers,” Mr Steele said.

As it realigns its business, NAB FP has had to make some difficult decisions that affect its people, including the decision to reduce the number of entry-level advisor roles from 90 to 35. However, 30 new roles will also be created within NAB FP, and the business will continue to grow its Senior Financial Planner ranks, including supporting eligible advisers to successfully transition into our self-employed franchise business.

“Decisions that affect our people are always the most difficult to make, but we expect that these 30 new roles and other available roles across the wider NAB Group will be attractive to many of the affected advisers, and will present opportunities for career progression and development,” Mr Steele said.

“We’re making these changes so that we can deliver better outcomes to more customers, and position our advisers – and, through it, NAB FP – to succeed,” Mr Steele said.


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