09 Dec 2014

NAB provides relief package for ACT home owners

National Australian Bank today announced it is providing a relief package for home owners affected by Mr Fluffy loose fill asbestos insulation in the Australian Capital Territory.

All NAB customers affected by the matter are eligible for support and are encouraged to contact the bank to discuss their individual circumstances. Business customers should contact their banker.

NAB Retail General Manager NSW South and ACT Irene Rowlands said the relief measures would help home owners facing a difficult situation that was not of their making.

“The measures we’ve today made available to home owners affected by Mr Fluffy asbestos insulation will help provide some financial relief while they are going through a complex and difficult time,” she said.

“NAB is committed to supporting affected homeowners and we are working closely with the ACT Government and the Asbestos Response Taskforce to ensure customers get the support they need during this process.”

Included in the package of relief measures that NAB will consider for NAB customers facing financial difficulty as a result of the asbestos insulation matter are:

  • Suspending home loan repayments
  • Waiving costs and charges for withdrawing term deposits early
  • Waiving home loan and personal loan fees and charges
  • Credit card and personal loan relief where appropriate
  • Support to restructure other existing banking facilities

For more information and assistance, customers can visit their local NAB branch, contact their banker directly or call NAB Care 1800 701 599.

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