27 Sep 2016

NAB transforms mortgage broker service offering to give more customers more products

NAB today announced that the full suite of NAB’s home loan products will be available through mortgage brokers, giving more customers access to highly competitive home loans.

Mortgage brokers will now be able to offer customers the NAB Base Variable Rate Home Loan, NAB Tailored Home Loan, NAB Flexiplus Mortgage, and NAB Choice Package. Previously, these products were only available through NAB’s retail channel.

“By making these products available through our broker channel, customers will have more choice, and our brokers will have greater flexibility,” NAB Broker General Manager, Steve Kane, said.

“Every customer is unique, and brokers will now be able to better service a more diverse customer base with a home loan product that best suits their needs.”

By aligning the retail channel with the broker channel, it also means customers will receive the same product information and support through every point of contact.

“This change means customers will receive the same experience no matter whether you walk into a NAB branch, give us a call, visit our website, or speak to a broker,” Mr Kane said.

“The broking industry has experienced tremendous growth over the past few years, and across the country brokers are providing tangible value and act as trusted advisers to customers.

“We are committed to being at the forefront of the broker market, and we are confident that through this transformation we will become the number one bank for brokers.”

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