NAB supports Cyclone Alfred efforts with $1,000 Disaster Relief Grants and Salvation Army donation

Feature image above: Tropical Cyclone Alfred. Image credit: Steve Austin

Published on 07.03.2025

$1,000 grants now available to customers who have been impacted by the disaster
NAB Foundation announces a $200,000 donation to The Salvation Army for Cyclone Alfred relief
NAB launching a colleague giving campaign to further support the relief efforts

NAB has today announced additional financial support for the Queensland and Northern New South Wales communities impacted by Tropical Cyclone Alfred.

$1,000 disaster relief grants have been activated for customers and colleagues who have been directly impacted by destructive weather. These grants offer immediate financial assistance to help with essential needs during this challenging time.

Additionally, the NAB Foundation has pledged a $200,000 donation to The Salvation Army to help provide meals and psychological first aid at evacuation centre for first responders and for people taking shelter before the cyclone arrives. It will also help provide ongoing support like immediate financial relief grants as communities begin to recover after the crisis passes.

NAB Group Executive Sharon Cook said the contribution is part of NAB and NAB Foundation’s ongoing commitment to assist communities in times of need.

“In times of crisis, it’s crucial that we rally together with our communities,” Ms Cook said.

“This donation is just one way we’re helping those who need it most right now. Our $1,000 disaster relief grants are also now available for any customers impacted by the cyclone.

“For someone who needs emergency accommodation or supplies, this can be a valuable lifeline to help get them back on their feet.”

NAB has also offered additional support for long-term recovery efforts by launching a colleague giving campaign across the bank, matched dollar for dollar by the NAB Foundation.

“When disasters hit, it takes many hands to get communities back up on their feet ,” Ms Cook said.

“We know our NAB colleagues want to get out there and volunteer, that’s why we’re on standby to assist Disaster Relief Australia with any potential recovery operation. These volunteers will provide much -needed assistance in affected areas when communities begin the recovery process.”

Customers affected by Tropical Cyclone Alfred can apply for a Disaster Relief Grant online via Disaster recovery payments | Help after a natural disaster – NAB

For financial hardship assistance, or if you are unable to apply for a Disaster Relief Grant online, you can call call NAB Care on:

1300 308 132 for personal customers
1300 769 650 for business customers; or
NAB messaging in the App and on Internet Banking; or

Notes to editors

NAB customers and colleagues in the impacted local government areas of NSW and Qld are encouraged to inquire about the Disaster Relief Grants when they’re ready. The areas include:
- NSW: Ballina, Bellingen, Byron, Clarence Valley Coffs Harbour, Dungog, Kempsey, Kyogle, Lismore, Lord Howe Island, Mid-Coast, Nambucca, Port Macquarie-Hastings, Richmond Valley, Tweed
- QLD: Brisbane, Fraser Coast, Gold Coast, Gympie, Ipswich, Logan, Moreton Bay, Noosa, Redland, Scenic Rim, Somerset Sunshine Coast
Disaster Relief Grants for impacted customers will remain open until 4 April 2025. All enquiries will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility.
Further support is available for NAB customers directly impacted, including:
- Loan deferral or reduced repayment arrangements for home, personal and some business loans.
- Hardship support for customers struggling to make minimum monthly payments on personal loans, home loans or credit cards.
- Deferring upcoming credit card payments.
- Waiving and/or refunding fees and charges, including merchant terminal fees and early access fees to term deposits.
NAB has a longstanding policy to provide employees who are emergency service volunteers unlimited crisis leave during emergencies.
NAB Foundation uses philanthropy, social investment and in-kind support to fund social and environmental progress in the Australian communities served by the NAB Group. By funding the people and communities who make a real difference, the Foundation aims to help tackle social and environmental challenges. The Foundation’s granting is primarily focused on initiatives that help communities and the environment withstand and fires, floods, cyclones and earthquakes.