The power of relationships continues to be the key differentiator for NAB’s Corporate and Institutional Bank, according to a survey which polls more than 670 large Australia-based corporates and institutions.
Positive client feedback was reflected in NAB’s Net Promoter Score (NPS), which sits at +43, signalling strong customer loyalty and satisfaction with the company¹.
Survey participants also endorsed NAB by maintaining its long-standing leadership position in the Relationship Strength Index (RSI) for Debt Capital Markets now 11 years in a row² and also in the inaugural Trade Survey³.
NAB Group Executive, Corporate and Institutional Banking, Cathryn Carver thanked customers for the feedback and opportunity to understand how NAB can improve to better serve and support their businesses.
“Customer feedback powers great partnerships. This year saw record participation to the survey across the financial services industry. This means customers have something to say. We all have a great opportunity to lift customer experience across the sector so that all customers benefit and thrive”.
“We know there is more that can be done in our quest to be the most customer-centric company in Australia and New Zealand. We will use these insights to do just that. We are listening and we are acting.”
Survey results also recognised NAB’s bankers and specialists as being the best of the best, with their advice on various products, including the use of interest rate risk management and service for large deposits¹.
“We have an exceptional client-focussed team in Corporate and Institutional Banking, who pride themselves on achieving the best outcomes for their clients,” Ms Carver said.
“We know that competition is fierce so we’re continuing to innovate and evolve our client offering and products.
“These insights and feedback will help accelerate this and ensure we continue delivering impactful outcomes for our valued clients.”
Note to editors:
- 674 Australian based large corporates and institutions were surveyed for the Coalition Greenwich Voice of Client 2025 Australia Large Corporate and Institutional Relationship Banking Survey. Participation in the 2025 survey has seen the highest ever rating, at 89%.
- NAB has retained the #1 position in the Relationship Strength Index for Debt Capital Market for eleven consecutive years². (Ranking against four major domestic banks)
- NAB has achieved the #1 position in the inaugural Relationship Strength Index for Trade Survey³.
- NAB’s bankers and specialists received #1 for best advice on use of interest rate risk management and service for large deposits¹. (Ranking against the four major domestic banks)
Sources: Coalition Greenwich, Australia.
¹ Coalition Greenwich Voice of Client 2025 Australia Large Corporate and Institutional Relationship Banking Study
² Coalition Greenwich Voice of Client 2025 Australia Debt Capital Market Study
³ Coalition Greenwich Voice of Client 2025 Australia Trade Service Study
About Coalition Greenwich
- Coalition Greenwich is a division of Crisil, a company of S&P Global.
- The Coalition Greenwich Large Corporate and Institutional Relationship Banking Study is a leading indicator of performance across wholesale banking in Australia. Approximately 674 Australian based large corporate institutions were surveyed for this primary report. It’s the largest Corporate & Institutional Relationship Banking survey run in Australia and NZ.
- All attempts are made to interview in person or virtually, with interviews lasting 45-60 mins on average.
