29 Jan 2018

NAB Royal Commission Response

NAB confirms it will today provide its response to a request for information from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.

This response is to correspondence from Commissioner Ken Hayne AC QC dated 15 December, 2017.  In his letter, the Commissioner requested that NAB identify misconduct or conduct which NAB considers has not met community standards and expectations since January 2008.

NAB Chief Legal and Commercial Counsel Sharon Cook said: “NAB is committed to fully co-operating with the Royal Commission and welcomes the opportunity to assist by answering the information request.

“We will respect the processes that the Commissioner puts in place and now look forward to hearing from the Royal Commission as it considers all responses and submissions – and outlines the next steps.”

Mrs Cook said that NAB remains focussed on building the trust and respect of customers and community confidence in the sector.

“We will continue listening to customers to understand how we can serve them better, what we can do to improve and what we need to fix,” she said.

“It is important to NAB, our customers and the community that we learn from the past and work together to build a better banking industry. That’s why we support customer voices being heard by the Royal Commission.

“We are committed to addressing customer complaints. We want to hear from any of our customers who have issues or concerns with NAB. We also respect our customers’ right to raise their concerns with the Royal Commission and we encourage them to make a submission if they would like to.”

NAB’s bankers have today received information to support customers who want to make a submission to the Royal Commission. Customers can also contact NAB directly on 1800 152 015 or speak to their banker.

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