03 Dec 2014

Online retail sales grow 11.9% to reach $16.2 billion in past year

Australians spent a record $16.2 billion online in the year to October 2014, up 11.9% on the previous year according to National Australia Bank’s (NAB) latest Online Retail Sales Index.

The lion’s share of the increase in online retail sales has come from domestic retail sales, as opposed to Australians shopping internationally. As the Aussie dollar has weakened, domestic online sales expanded by 14.4%, while international sales only grew by 4.7%.

While the largest states also command the largest share of online sales, on a per capita basis Canberrans are the most dedicated online shoppers in the country, followed by shoppers in the Northern Territory, Western Australia and New South Wales.

By sector, at 43.9%, electronic games and toys had the fastest annual online sales growth in October — 6.7% higher than the previous month. However, this category is considerably more volatile, due to effects such as the timing of electronic game releases.

The second highest annual growth rate is now in the homewares and appliances category where sales expanded by 22.1% annually and 4.7% monthly.

While online retail remains dominated by those aged 35 and 44, older Australians are also experiencing solid growth. Over 65s have now seen positive growth in online shopping for 14 consecutive months, with spending rising a further 1.7% in October, the fastest growing age segment for the month.

NAB Chief Economist Alan Oster said the share of domestic spending continues to edge higher, now controlling 75.2% of total online spending.

“Despite a recent pickup in the traditional bricks and mortar retail sector, it was still outpaced by the improvement in online retail growth over the past quarter,” he said.

“Department and variety stores continue to have the largest online market share. Electronic games and toys have been expanding rapidly, albeit off a small base, while sales from daily deals have virtually collapsed.”

NAB’s Consumer Sectors Australia Head, Peter King said: “Our October data confirms what we anticipated last quarter – that online sales will keep growing at a faster pace than traditional retail.”

“This latest report also shows the flow of money across geographies, with three-quarters of all online spending happening from New South Wales, Victoria and Queensland, but the highest per capita spending coming from Canberra. Why does this matter? Because it’s this kind of data that can help retailers target their growth strategies.”

View the full report here – nab.com.au/onlineretailsales

Key findings –

What have been the growth trends for online retail? Australia’s online spending rose 11.9% to $16.2 billion in the year to October. Despite the out-performance by the online retail sector, its growth rates have been on a gradual decline from the double-digit growth rates experienced in previous years.

Spending patterns – Department and Variety Stores continue to dominate the online retail sector, having 34% of total online spending.The second largest category, Homewares and Appliances,attracted 17% of total dollar spends, followed by Groceries and Liquor (15%), Media (12%), Fashion (11%), Personal & Recreational Goods (6%), Daily Deals (3%) and Electronic Games & Toys (2%).

Who are the big spenders? Online spending remains dominated by those aged between35 and 44, however, the uptake of online shopping by older Australians has been encouraging. The monthly growth in online spending by those 65+ has been positive for 14 consecutive months, with spending rising a further 1.7% in October, the fastest growing age segment for the month.

Spending by age – While all age groups spend most at Department and Variety Stores, significant differences were apparent by age across other categories. Those aged 18-25 spend more on Fashion and Media while those aged 35-44 and over 65 spend heavily on Groceries and Liquor.

Domestic and international retailers – Domestic retailers still command the majority of market share, attracting 75.2% of total online spending in October 2014.

Regional to metro sales – Metropolitan residents bought71% of online purchases in the past year and spent 7.0% more on average than those residing in regional Australia.

Share of state spending –Residents of NSW, VIC and QLD spend more online but ACT residents have the highest per capita spending, followed by NT,WA and NSW. On the other hand, those in QLD, VIC and SA were spending less than the national average.

About the NAB Online Retail Sales Index

Based on two million non-cash transactions per day, scaled up to replicate the broad economy, the NAB Online Retail Sales Index tracks online retail spending across sectors, demographics, locations and the breakdown of goods bought from domestic and international online retailers. The index is produced monthly and analysis is provided on a quarterly basis.

About Quantium

Quantium is Australia’s leading data analytics and marketing strategy firm. Quantium has worked with NAB for more than 4 years, assessing de- identified transaction data to derive insights, trends and shopping habits of different customer groups. The resulting analysis forms Market Blueprint and is used by NAB and other businesses to drive innovation and business performance through customer, distribution and marketing strategies.

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