In a letter to customers, NAB CEO Andrew Irvine said the bank is listening closely to customers and reaffirms its commitment to supporting customers through uncertain times.
03 June 2026 | 2 min read
20 April 2026
NAB welcomes the commencement of the Australian Government’s $1 billion Economic Resilience Program (ERP), delivered by the National Reconstruction Fund and run in partnership with participating banks including NAB.
The program provides zero‑interest loans to eligible Australian businesses that have been materially impacted by market disruptions related to the current conflict in the Middle East.
NAB Group Executive Business and Private Banking Andrew Auerbach said many businesses across manufacturing, transport, and logistics, as well as related supply-chain industries, have been navigating significant cost pressures in recent months.
“We’re hearing directly from customers about the impact higher fuel, energy, and operating costs are having on day‑to‑day business decisions,” Mr Auerbach said.
“Support like zero-interest loans can provide breathing room for businesses, helping them manage cash flow and focus on keeping goods moving and operations running during a period of disruption.”
Under the Economic Resilience Program, eligible businesses in identified priority sectors may be able to access zero-interest loans administered by participating banks.
The loans are designed to help businesses manage rising costs associated with disruptions including fuel, fertiliser, plastics and other businesses that play a critical role in Australia’s supply chains.
For businesses that may not be eligible under the program, Mr Auerbach said NAB remains focused on working closely with customers to understand their circumstances and help explore appropriate support options.
“Our bankers have already proactively reached out to over 200,000 business customers to understand what they’re dealing with and what support may be most helpful,” Mr Auerbach said.
“Strong small and medium businesses are at the heart of the economy, and our role as Australia’s largest business bank is to work alongside customers, listen to what they need, and help them navigate their options, whether through government support or other banking solutions.
“We encourage businesses under pressure to have a conversation with their bank early. Even if you’re unsure what support might be right, talking it through can help clarify the options available.”
