18 Nov 2020

Temporary branch closures

***Update 6.50pm AEDT***

Over the course of today we have been working with authorities to assess the physical threat made against NAB branches, which resulted in the evacuation of our branches, business banking centres, as well as commercial sites where branches and business banking centres are co-located.

The latest advice from State and Federal police is that the threat is not credible and has been deemed a hoax. As a result, we are pleased to advise that it is now safe to return to all NAB locations from tomorrow morning.

We understand that this caused inconvenience to our customers and colleagues, however their safety and security is our absolute priority and that is why we took the action we did.  We did so with the information that we had at the time.

 

 

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***Update 3.35pm AEDT***

Unfortunately we have had to close our branches temporarily due to a physical security threat.

This includes commercial offices where they are co-located with branches. Where our ATMs are located onsite at a branch we also took them offline.

As always the safety and security of our customers and colleagues is our priority.

We are progressively sweeping our branches, business banking centres and commercial offices to ensure they are safe to return.  As they are deemed safe, we will advise our colleagues located in each of these they can return and locations will be progressively reopened to customers.

We are working closely with police and will continue to provide updates when we can.

Digital banking services including Internet and Mobile Banking, as well as telephone banking, remain available to customers as normal.

 

 

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Unfortunately we have had to close our branches temporarily due to a physical security threat.

This includes commercial offices where they are co-located with branches. Where our ATMs are located onsite at a branch we are also taking them offline.

As always the safety and security of our customers and colleagues is our priority.

We are working closely with police and will provide an update as soon as we can.

Digital banking services including Internet and Mobile Banking, as well as telephone banking, remain available to customers as normal.

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