In a letter to customers, NAB CEO Andrew Irvine said the bank is listening closely to customers and reaffirms its commitment to supporting customers through uncertain times.
03 June 2026 | 2 min read
13 March 2026
NAB has been named Australia’s Best Small Business Bank at the Digital Banker’s Global SME Banking Innovation Awards
The award recognises NAB’s continued focus on making banking simpler, faster and more relevant for small businesses
NAB is Australia’s largest business bank and the number one business lender
NAB has been named Australia’s Best Small Business Bank for the fourth-year running, reinforcing its position as the country’s leading bank for small businesses.
The recognition at the Global SME Banking Innovation Awards reflects NAB’s ongoing focus to design experiences that meet the needs of small business owners.
NAB’s Small Business team supports more than 850,000 small business customers across Australia, backed by specialist bankers and digital capabilities.
NAB Executive for Small Business Krissie Jones said the award reflected the bank’s focus on delivering better products, services and support for customers.
“Small businesses are the engine room of Australia’s economy, and at NAB, we bank one in four SMEs,” Ms Jones said.
“Everything we do is designed around the needs of small businesses to make banking simpler, faster and more relevant, so customers can spend less time on admin and more time running their business.
“We are proud to partner with small businesses around Australia at every stage and support their innovation and ambitions.”
NAB has continued to support small businesses through initiatives focused on proactive customer engagement and acting on feedback to improve service and experiences.
The bank proactively contacted twice as many small business customers in 2025 compared to the previous year, strengthening relationships and uncovering thousands of ways to support customer needs along the way.
Notes:
The Global SME Banking Innovation Awards recognise banks that demonstrate leadership in innovation and customer‑centric solutions for small and medium‑sized businesses.
More than 850,000 small business customers statistic is as at December 2025.
1 in 4 SMEs statistic sourced from page 51 of NAB’s 2025 full year results investor presentation.
