NAB support for customers and colleagues impacted by North Queensland Monsoon Trough and Flooding

MEDIA RELEASE

NAB support for customers and colleagues impacted by North Queensland Monsoon Trough and Flooding

• NAB announces assistance for customers and colleagues affected by the North Queensland Monsoon Trough and Flooding
• Customers encouraged to contact the bank when ready to discuss available financial hardship assistance

NAB has today announced disaster relief assistance for customers and colleagues affected by the North Queensland Monsoon Trough and Flooding.

NAB encourages affected customers to contact their bank when they’re ready to discuss a range of financial relief measures, including:

• Credit card and personal loan relief
• Waiving the establishment fee for restructuring business facilities
• ​​​​​​​Concessional loans to customers seeking support to restructure existing facilities to assist in repairs, restocking and re-opening for business
• Reducing and moratorium on home and personal loan repayments
• Wellbeing support for colleagues and customers

For financial hardship support during this time please contact NAB by calling:

• 1800 701 599 (Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT)) for personal customers
•  1300 961 577 (Monday to Friday, 8:00am to 5:00pm (AEST/AEDT) for business customers

Additional help is available via:

• NAB messaging in the App and on Internet Banking
• At nab.com.au/disaster.
• Agri customers who need help can contact their banker.
• For NAB insurance claims (damaged homes, contents, and vehicles), please call Allianz on 1300 555 030

Be aware of Frauds and Scams

During this time, customers are reminded to stay alert to potential scams. Criminals may use events like this natural disaster as an opportunity to impersonate well-known organisations including banks, insurance or telecommunication providers and government agencies. NAB will never send customers links in unexpected text messages, or ask customers for personal information like passwords or pins.

Additional information:

In the event that the State or Federal Government activate its Disaster Recovery Funding support initiatives, NAB will also activate its $1,000 Disaster Relief Grants for impacted customers.

ENDS

For further information:

NAB Media: +61 (0) 3 7035 5015