28 April 2026
NAB has announced a major refresh of its ATM network, rolling out hundreds of new machines across the country to support Australians who continue to rely on cash for everyday spending and business takings.
From later this year, NAB will start a two‑year program to refresh its entire network of more than 700 ATMs, rolling out new German‑made Diebold‑Nixdorf Smart ATMs across Australia.
The first of the new design ATMs will be installed in locations including Liverpool (NSW), Morayfield (QLD), and Bunbury (WA), with additional sites to be confirmed as the rollout continues.
NAB Executive Retail Banking Paul Carter said the investment comes at a time when access to cash remains important for many Australians, even as parts of the banking sector scale back or step away from providing cash services.
“While many Australians are using digital banking more often, cash still plays an important role for individuals, families and small businesses right across the country,” Mr Carter said.
“This investment is about protecting access to cash for those who need it and making sure ATMs are reliable, easy to use and located where customers actually rely on them.”
Mr Carter said the new ATMs are also designed to reduce the number of times customers arrive at an ATM only to find it out of service.
“Access to cash is only helpful if the ATM is actually working when customers need it,” Mr Carter said.
“These new smart ATMs use advanced monitoring and diagnostics to identify issues early, often before a customer ever notices a problem.”
Across NAB’s ATM network, more than 500,000 transactions are made every week, with over $8 billion withdrawn and $3 billion deposited in cash each year.
“Those numbers tell us cash is still very much part of everyday life,” Mr Carter said.
“Some people tap their phone, others prefer cash. Our job is to make sure access to cash is there when people need it, alongside digital and in branch banking, and that it works reliably.”
ENDS
Notes to the Editor:
