Even as more Australians keep a closer eye on their expenses and make smarter spending choices, bill shock from unexpected bills continues to catch a quarter of Aussies off-guard.
22 October 2024 | 2 min read
21 May 2026
- Redesign helps customers manage cost-of-living pressures quickly and easily.
- Fewer clicks to access security features, manage savings and see incoming bills.
- Navigation improvements save customers four days of cumulative time.
NAB has unveiled a refreshed NAB app and Internet Banking experience, focused on helping customers to better manage and protect their money at a time when every dollar matters.
With customers logging in to the NAB app and Internet Banking around 120 million times each month a focus has been placed on reducing scrolling and clicks, to make it easier for customers to manage savings, forecast spending and incoming bills, adjust loan repayments and access important security tools.
NAB Group Executive for Digital, Data & AI Pete Steel said the update responds directly to customer feedback and changing expectations to give them what they need for their banking.
“Around 98% of banking interactions with us are digital and these channels are fundamental to the relationship customers have with us,” Mr Steel said.
“They consistently tell us they want banking that feels simple, helpful and safe. We want to support them well at a time we know budgets are under more pressure and every dollar is precious.
“We’ve taken direct customer feedback and focused on providing them with clearer visibility of incoming bills, easier access to savings tools and improved functionality to manage loan repayments or investigate equity they can tap into.”
The threat of scams and fraud remains heightened with NAB’s Fraud team receiving more than 130,000 calls every month. Simple improvements to the NAB App experience have been designed to help customers in moments that matter.
“What previously took seven taps is now a one-tap, one-stop shop where people can manage their security with features like biometric validation and transaction limits, as well as buttons to quickly flag anything amiss,” Mr Steel said.
“Each month, 170,000 customers go to their security settings. If we save each two seconds, that’s a collective four days of customer time saved each month, helping customers protect their money or get help if they need it.
“It’s this focus on practical, everyday usability that’s contributed to the NAB App being Australia’s most highly rated major bank app, as ranked by customers*.”
The update is rolling out progressively and customers will receive timely, contextual notifications in the NAB App and Internet Banking, supported by dedicated ‘what’s new’ guides and a central information hub with FAQs and short walkthroughs.
Customer feedback will continue to guide future features and capabilities, ensuring NAB’s digital banking experience reflects how Australians want to safely and simply manage their money.
Customers can learn more about what’s new at nab.com.au/betterbanking
Notes
*Sourced from comparison of other major Australian banking apps with a total of 100k or above reviews in Apple App Store or 50k or above reviews in Google Play as at March 2026
