NAB has opened its first Community Hub in Werribee, introducing a new community‑based banking model designed to bring specialist, face-to-face support closer to customers, when they need it most.
25 May 2026 | 2 min read
7 February 2026
NAB to become the first major Australian bank to offer everyday banking appointments.
Book online, choose a time, and meet your banker by video call or in-branch.
New service launching in March.
NAB will become the first of the big four banks to offer everyday banking appointments via video, giving customers more choice and flexibility than ever before.
From March, customers can self-book appointments on nab.com.au, choosing the option that works best for them – either a secure video call or an in-branch meeting.
This move sets a new benchmark in Australian banking, giving customers greater control and convenience when it comes to banking.
Paul Carter, NAB Executive for Retail Banking, said the launch reflects NAB’s commitment to simple and more personal banking:
“We know time is precious. This option gives customers the freedom to book when it suits them – whether they’re at home, at work or on the go.”
NAB customer, Sian McKenzie
While video appointments for home lending have been available at NAB and other banks, this is the first time customers can book an everyday banking appointment remotely.
“So whether you need a new transaction account or advice about setting up an offset account or credit card, we’re now here when it suits you best,” Mr Carter said.
How it works
Using the service is simple: go online, choose a time and book an appointment with a banker. You can then meet via a Zoom call or in a NAB branch –whichever option works best for you.
After a pilot rollout in December, customers are already seeing the potential benefits. Melbourne mum Sian McKenzie said the service makes life easier:
NAB customer and gym owner, Johnny Bourke
“Getting into a branch with a four-month-old is almost impossible. Now I can jump on a video call during nap time and tick banking off my list without leaving the house.”
For Geelong gym owner Johnny Bourke, flexibility is key:
“I’m on the floor with clients all day. Being able to book a quick video appointment between sessions means I don’t lose time or income.”
And for Dean Barker, who runs a civil contracting business, the time savings are significant:
“Driving into town can chew up half a day. With video appointments, I can sort out banking from the farm office in minutes – it’s a game changer.”
Online self-service booking launches nationwide in March at nab.com.au.
NAB customer, Dean Barker
