NAB is providing assistance for customers affected by Cyclone Narelle in Western Australia and far north Queensland.
27 March 2026 | 1 min read
27 March 2026
NAB is providing assistance for customers affected by Cyclone Narelle in Western Australia and Far North Queensland.
Customers encouraged to contact the bank when ready to discuss available financial hardship assistance
NAB is offering disaster relief assistance to customers affected by the severe weather caused by Cyclone Narelle.
NAB encourages impacted customers to contact their bank when they’re ready to discuss a range of financial relief measures, including:
Credit card and personal loan relief
Waiving the establishment fee for restructuring business facilities
Concessional loans to customers seeking support to restructure existing facilities to assist in repairs, restocking and re-opening for business
Reducing and moratorium on home and personal loan repayments
Wellbeing support for colleagues and customers.
Given the severity of the weather conditions in the region, customers are encouraged to check the NAB Branch Locator for up to date information about temporary branch closures.
For financial hardship support during this time please contact NAB by calling:
Personal customer: 1300 308 132 (8am-8pm, Mon-Fri & 9am-1pm Sat AEST/AEDT)
Business customer: 1300 769 650 (8am-5pm, Mon-Fri AEST/AEDT)
Additional help is available via:
NAB messaging in the App and on Internet Banking
Agri customers who need help can contact their banker.
For NAB insurance claims (damaged homes, contents, and vehicles), please call Allianz on 1300 555 030
Be aware of Frauds and Scams
During this time, customers are reminded to stay alert to potential scams. Criminals may use events like this natural disaster as an opportunity to impersonate well-known organisations including banks, insurance or telecommunication providers and government agencies. NAB will never send customers links in unexpected text messages or ask customers for personal information like passwords or pins.
Additional information:
In the event that the State or Federal Government activate its Disaster Recovery Funding support initiatives, NAB will also activate its $1,000 Disaster Relief Grants for impacted customers.
