NAB announces assistance for customers affected by flooding in Bundaberg and surrounding areas in Queensland.
10 March 2026 | 1 min read
10 March 2026
NAB announces assistance for customers affected by flooding in Bundaberg and surrounding areas in Queensland
Customers encouraged to contact the bank when ready to discuss available financial hardship assistance
NAB has today announced disaster relief assistance for customers affected by flooding in central Queensland.
NAB encourages affected customers to contact their bank when they’re ready to discuss a range of financial relief measures, including:
Credit card and personal loan relief
Waiving the establishment fee for restructuring business facilities
Concessional loans to customers seeking support to restructure existing facilities to assist in repairs, restocking and re-opening for business
Reducing and moratorium on home and personal loan repayments
Wellbeing support for colleagues and customers.
Given extensive road closures and flood warnings in the region, customers are encouraged to check the NAB Branch Locator for up to date information about temporary branch closures.
For financial hardship support during this time please contact NAB by calling:
1800 701 599 (Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT)) for personal customers
1300 961 577 (Monday to Friday, 8:00am to 5:00pm (AEST/AEDT) for business customers
Additional help is available via:
NAB messaging in the App and on Internet Banking
Agri customers who need help can contact their banker.
For NAB insurance claims (damaged homes, contents, and vehicles), please call Allianz on 1300 555 030
Be aware of Frauds and Scams
During this time, customers are reminded to stay alert to potential scams. Criminals may use events like this natural disaster as an opportunity to impersonate well-known organisations including banks, insurance or telecommunication providers and government agencies. NAB will never send customers links in unexpected text messages or ask customers for personal information like passwords or pins.
Additional information:
In the event that the State or Federal Government activate its Disaster Recovery Funding support initiatives, NAB will also activate its $1,000 Disaster Relief Grants for impacted customers.
