Changes to NAB’s branches in Darling and Western Downs regions

Share

Share

  • NAB invests close to $600,000 to improve ATMs in the Darling and Western Downs regions and surrounding areas (FY17/18), including branch refresh in Warwick.
  • Following consultation with local teams, NAB can confirm Tara, Allora and Crows Nest branches will close in August.
  • Customers can continue to do their banking at local Australia Post offices, including making deposits up to $10,000 cash or withdrawals up to $2,000 per day.
  • NAB continues to back the Darling and Western Downs through NAB branches across the region and local sponsorships, and by funding and advocating for infrastructure so regional areas can grow.
  • More than 14 NAB business and agribusiness bankers will continue to live and service these communities.

In 2018, the way customers are banking in the Darling and Western Downs regions has changed. Today, in response, NAB confirms changes to its branches in the area.

Across the surrounding areas, NAB has invested nearly $600,000 in upgrading Smart ATMs where customers can pay bills, check balances, and withdraw cash so customers can bank at their convenience.

As improvements are made to some branches, other branches in the area will be closing. Between 80-90% of NAB customers in Tara, Allora and Crows Nest don’t use their local branch, and instead go to other branches in the area.

Wayne Atkinson, NAB General Manager Regional Queensland, explained the decision was a difficult one to make and was only made after consultation with staff and careful consideration.

“The way customers are banking in south-west Queensland and right across Australia, is changing,” Mr Atkinson said.

“In south-west Queensland, 80-90% of customers in Tara, Allora and Crows Nest also use other NAB branches as well as using phone and internet banking.

“For this reason, we have made a difficult decision and one we don’t take lightly, to close the Tara, Allora and Crows Nest branches in August this year.

“While we understand these changes will affect the surrounding community, NAB will continue to back the area through its services at other NAB branches and dedicated NAB Agribusiness Bankers and Business Bankers on the road.”

Mr Atkinson emphasised that NAB wants to continue to help our customers with their banking.

“Over the coming weeks, we’ll be spending time with our customers explaining the different banking options available to them, including online banking and the many banking options at Australia Post.

“We will also be working with local community organisations to see how else we can help support locals through this transition.

“We have sent letters to our customers to let them know of the changes as well as providing information on how they can continue banking, whether that is a close by branch, online, over the phone and at their local Australia Post.

“At Australia Post outlets, NAB customers can do banking like check account balances, pay bills and make deposits up to $10,000 cash or withdrawals up to $2,000 per day.”

NAB is working with our local branch employees to discuss their next steps.

“When we make changes to our branches, we make every effort to find opportunities for our local teams at other branches in our network, and often this is possible. If we can’t find opportunities, we help our employees through The Bridge, our industry leading program where employees are provided up to six months of career coaching as they decide what’s next for them – whether that be retirement, pursuing a new career or starting a small business.”

 

Media enquiries:

Calum Young +61 472 863 630

Kylie Breckenridge + 61 402 746 226

Announcements

SEE ALL TOPICS

Download media content

What are the changes NAB is making?

MP3 359 KB Download

Will NAB still be supporting the community?

MP3 300 KB Download

What will the impact be on staff?

MP3 244 KB Download

How can locals do their banking?

MP3 208 KB Download

How are you assisting the transition?

MP3 266 KB Download

How were customers notified about changes?

MP3 145 KB Download

Related Articles

  • Private

NAB Private Wealth awarded Australia’s Best Private Bank for fourth straight year

For the fourth year running, NAB Private Wealth has been recognised as the Best Private Bank in Australia at the prestigious Global Finance World’s Best Private Bank Awards for 2025.

  • 28.11.2024
  • Time to read 2 min read
  • Scams

Steal or deal? NAB urges Black Friday shoppers to recognise the red flags of scams

NAB is warning millions of Australians shopping the Black Friday and Cyber Monday sales to know how to recognise a deal from a steal.

  • 25.11.2024
  • Time to read 2 min read
  • Scams

NAB joins BioCatch Trust Australia to protect customers from scams and fraud

NAB has joined BioCatch Trust Australia as part of ongoing efforts to tackle the scam epidemic targeting Australians.

  • 20.11.2024
  • Time to read 2 min read

Quick links

National Australia Bank — NAB

Sometimes When The Unexpected Happens, We Realise What We Truly Value. Whether A Home, Farm, Business Or Your Passion, NAB Is Here To Support You.

Business Research and Insights

For more business news and analysis, visit NAB’s Business Research and Insights.