NAB extends $1,000 grants to Central West NSW flood-impacted customers



NAB has today extended the availability of our $1,000 emergency grants in officially declared disaster areas of Central West New South Wales until 6 December to assist customers severely affected by continuing flooding.

The grants will continue to provide ready access to funds for those experiencing major structural damage or severe internal damage to their primary place of residence, to meet their immediate needs. This includes business and agriculture customers who have suffered severe damage to property, equipment, fencing, or loss of stock or livestock.

Grants are not available for minor damage to homes or for damage to personal items and appliances, sheds, garages, gardens, or loss or damage to investment properties or holiday homes.

NAB is still offering a range of other financial relief measures to customers severely affected by flooding in NSW, Victoria, South Australia and Tasmania, such as loan deferral or reduced payment arrangements, and waiving of some fees or charges relating to their accounts.

NAB Executive Retail Regional NSW/ACT, Tony Story, said some flood-affected communities still need NAB’s help as conditions continued to worsen.

“A number of communities in Central West New South Wales are still being impacted by the flooding and we’ll continue to help them get the support they need.”

How to apply for NAB customer support

NAB customers who live in officially declared disaster areas, as listed by the Department of Home Affairs’ Disaster Assist website, may be eligible for grants and other customer support. All enquiries will be assessed on a case-by-case basis and require evidence showing significant property damage.

For further assistance, customers who may need help are encouraged to visit their nearest open NAB branch where it’s safe to do so, contact their banker directly, or call NAB Assist on:

  • 1300 308 132 for personal customers (8am to 8pm Monday to Friday, or 9am to 1pm Saturday AEDT).
  • 1300 769 650 for business customers (8am to 5pm Monday to Friday AEDT). Visit
  • Agri customers who need help can contact their banker.

NAB customer grant applications will be open until 6 December 2022. NAB will initially be providing a total of up to $1,000,000 in grants. Any further customer support measures will be considered as the situation evolves.

Together with Disaster Relief Australia, NAB colleagues recently volunteered to support flood-affected communities across Victoria with the clean-up. As part of our commitment to supporting our customers and communities when natural disasters occur, we also opened a fundraiser to support Disaster Relief Australia in their recovery efforts. The public can donate to Disaster Relief Australia flood appeal here. More than $5,000 has been raised to date.



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