NAB financial relief package available for customers affected by Tropical Cyclone Debbie

Share

Share

NAB today announced its disaster relief package for customers affected by tropical Cyclone Debbie in north and central Queensland.

Measures available to customers include:

  • Credit card and personal loan relief where appropriate;
  • Suspending home and personal loan repayments;
  • Waiving costs and charges for withdrawing term deposits early;
  • Waiving home loan and personal loan application fees;
  • Support to restructure other existing bank facilities; and
  • Provision of support and counselling by making NAB’s Employee Assistance Program available to customers.

NAB is also supporting employees impacted by the cyclone and has made crisis leave available to permanent full-time and part-time staff.

“Anyone who needs assistance or advice can contact us so we can discuss their circumstances and work out the best way to help,” said Paul Collins, General Manager Retail Queensland.

The following NAB branches remain closed due to weather conditions:

  • Bowen
  • Proserpine
  • Ayr
  • Airlie Beach
  • Mackay
  • Caneland Central
  • Mt Pleasant
  • Sarina
  • Townsville Central
  • Aitkenvale
  • Castletown
  • Thuringowa Central
  • Moranbah
  • Dysart

Further assistance

  • Customers who need help with their finances can visit their nearest open NAB branch, contact their banker directly or call NAB Assist on 1800 701 599, 8am-8pm Mon-Fri, or 9am-1pm on Saturdays AEST/AEDT (For Queensland customers 7am-7pm Mon-Fri, or 8am-noon on Saturdays until 2 April 2017).
  • Small business that need help can call 1300 961 577.
  • For emergency claims, or general insurance, call 1300 555 013.
  • For Property and motor vehicle insurance assistance, call 132 652.

Environment

SEE ALL TOPICS

Related Articles

  • Disaster relief

NAB offers Disaster Relief Grants after NSW storms and floods

NAB is providing $1,000 grants and additional financial relief to eligible customers impacted by storms and flooding across areas along the NSW south coast, Southern Highlands, Macarthur and Illawarra regions.

  • 14.06.2024
  • Time to read 1 min read
  • Business

Businesses amp up green investments with electric vehicles and solar panels topping the shopping list

New data from Australia’s largest business bank shows many small and medium sized businesses are continuing to invest in new or used energy efficient equipment, with the value of the bank’s Green Finance for Vehicles & Equipment loan book growing 80% compared to the same period last year.

  • 13.06.2024
  • Time to read 2 min read
  • Scams

Aussies travelling abroad warned about international summer of scams

Australians heading overseas to chase a European or North American summer are being urged to get scam savvy to avoid a holiday from hell. Criminals are expected to target major sporting events and big international concerts, just as hundreds of thousands of Australians and their families prepare to jet off overseas.

  • 06.06.2024
  • Time to read 3 min read

Quick links

Environment and sustainability

Find out how NAB is adopting a sustainable approach to managing our business, and helping our customers to do so.