NAB opens $1,000 grants to customers severely impacted by floods, donates $100,000 to clean-up



NAB has today opened applications for $1,000 grants and additional financial relief to customers severely affected by flooding in officially declared disaster areas of Victoria, NSW and Tasmania.

The grants provide ready access to funds to those experiencing major structural damage or severe internal damage to their property, to meet their immediate needs.

This includes business and agriculture customers who have suffered severe damage to property, equipment, fencing – or loss of stock or livestock.

NAB has also donated $100,000 to Disaster Relief Australia, to fund ‘mud-army’ recovery operations that assist with the clean-up. NAB colleagues are already volunteering with DRA in clean-up areas where it is safe to do so.

Members of the community can also volunteer for the Disaster Relief Australia ‘mud-army’ or donate to support clean-up efforts at as part of NAB’s national fundraising campaign for those impacted by the floods.

NAB Group Executive Personal Banking, Rachel Slade, said flood-affected communities had shown incredible resilience in the face of worsening conditions – and the bank was determined to help.

“Communities are rallying together in the face of rising flood waters and doing their best to protect their homes, farms and businesses from the devastating impact of floods.

“There are NAB customers who have already lost so much, and our message to them is that we are here to help you through this,” Ms Slade said.

In addition to $1,000 grants, NAB is offering customers severely affected by flooding, loan deferral or reduced payment arrangements, and waiving of some fees or charges relating to their accounts.

“Coming home and facing the clean up after a flood can be overwhelming. We’re proud to support Disaster Relief Australia who have helped many communities around Australia kickstart their recovery.”

Disaster Relief Australia supplies recovery and resilience-building services to those affected by natural disasters, pairing the unique skills and experiences of military veterans and first responders, with community volunteers.

Disaster Relief Australia CEO Geoffrey Evans said, “Flood recovery is a marathon, not a sprint and we won’t give up until the job is done.

“We have disaster relief teams operating across states and they will be bolstered by the support of NAB and its philanthropic arm, NAB Foundation, for many months to come.”

NAB has a longstanding policy to provide employees who are emergency service volunteers as much paid crisis leave as they require during emergencies, including the current floods across Victoria, NSW and Tasmania.

How to apply for NAB customer support 

NAB customers who live in officially declared disaster areas, as listed by the Department of Home Affairs’ Disaster Assist website may be eligible for grants and other customer support. All enquiries will be assessed on a case-by-case basis and require evidence showing significant property damage.

For further assistance customers can call NAB Assist on 1300 308 132 or 1300 769 650 for business customers.

NAB customer grant applications will be open for an initial two weeks (until 8 November 2022) and will provide initial support of up to a total of $1,000,000. Any further customer support measures will be considered as the situation evolves.



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For all media enquiries, please contact the NAB Media Line on 03 7035 5015

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