NAB offers Disaster Relief Grants to flood impacted customers in VIC



  • NAB launches relief measures for customers impacted by the Victorian floods and storms that commenced on 24 December 2023
  • Disaster Relief Grants of $1,000 are being made available for NAB customers in impacted areas
  • Loan deferrals, reduced repayment arrangements and hardship options available

NAB is providing $1,000 grants and additional financial relief to eligible customers impacted by flooding in Victoria*, to assist them in the immediate aftermath.

The grants will help NAB customers who have suffered significant damage to their home, farm or business, cover emergency expenses.

NAB Executive Krissie Jones said a range of support measures – from grants to loan payment deferrals and other relief measures – were in place to help NAB customers left devastated by the flooding.

“To impacted families, communities and businesses who have suffered damage to their homes, farms and premises: we are here to help,” Ms Jones said.

“This will be a testing time for our communities and we’re standing by them, providing immediate assistance, and making $1,000 grants available to help those most affected.

“NAB customers impacted in Victoria are encouraged to contact us as soon as possible.”

Further support is available for NAB customers directly impacted, including:

  • Loan deferral or reduced repayment arrangements for home, personal and some business loans.
  • Hardship support for customers struggling to make minimum monthly payments on personal loans, home loans or credit cards.
  • Deferring upcoming credit card payments.
  • Waiving and/or refunding fees and charges, including merchant terminal fees and early access fees to term deposits.

NAB colleagues who have been evacuated from their place of residence or cut off from support services can also access funds to assist with accessing temporary accommodation and everyday essentials.

For further assistance, impacted customers are encouraged to visit Natural Disaster Relief and Support to check eligibility and apply. If a customer is unable to access the internet, over the phone assistance is available by calling:

  • Individuals: 1300 308 132 Mon-Fri, 8:00am to 7:00pm ADST.
  • Businesses: 1300 769 650 Mon – Fri, 8:00am to 5:00pm ADST.

All enquiries will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility. Disaster Relief Grants for eligible impacted customers will remain open until 29 January 2024.

Grants are not available for minor damage to homes or for damage to personal items and appliances, sheds, garages, gardens, or loss or damage to investment properties or holiday homes. NAB also has a longstanding policy to provide employees who are emergency service volunteers as much paid crisis leave as they require during emergencies.

Notes to Editor:

  • * The assistance is available for NAB customers within the registered Local Government Areas of: Alpine Shire, Baw Baw Shire, Benalla Rural City, Campaspe Shire, East Gippsland Shire, Gannawarra Shire, Greater Bendigo, Loddon Shire, Macedon Ranges Shire, Mansfield Shire, Mitchell Shire, Mount Alexander Shire, Murrindindi Shire, South Gippsland Shire, Strathbogie Shire, Wellington Shire and Yarra Ranges Shire.




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