NAB to provide $1,000 emergency grants to WA and NT flood-impacted customers



NAB has today opened applications for $1,000 emergency grants to assist customers severely affected by flooding in officially declared disaster areas of WA and NT following Ex-Tropical Cyclone Ellie.

The grants will provide ready access to funds for those experiencing major structural damage or severe internal damage to their primary place of residence, to meet their immediate needs. This includes business and agriculture customers who have suffered severe damage to property, equipment, fencing, or loss of stock or livestock.

NAB Acting Retail Executive, David Banks, said it has been devastating to see the impact of the floods on the region.

“Some of these communities in Western Australia are facing the worst floods in the State’s history. Flood-affected customers in both WA and NT need our support and we’re here to help them get through this.”

“The recovery will be long and this is one step forward in helping them start that journey,” he said.

The support available for NAB customers who live in officially declared WA and NT disaster areas, as listed by the Department of Home Affairs’ Disaster Assist website includes:

  • Access to $1,000 grants to help cover costs such as temporary accommodation, food and clothing (eligibility criteria applies).
  • $1,000 business grants to help restart or reopen and cover the cost of damaged property, equipment, fencing – and for loss of stock or livestock.

For further assistance, customers are encouraged to contact their banker or call NAB Assist on:

  • 1300 308 132 for personal customers (8am to 8pm Monday to Friday, or 9am to 1pm Saturday AEDT).
  • 1300 769 650 for business customers (8am to 5pm Monday to Friday AEDT).

All enquiries will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility. Emergency grants for WA and NT flood-impacted customers will remain open until 7 February 2023.

Grants are not available for minor damage to homes or for damage to personal items and appliances, sheds, garages, gardens, or loss or damage to investment properties or holiday homes.

NAB also has a longstanding policy to provide employees who are emergency service volunteers as much paid crisis leave as they require during emergencies, including the current floods in Western Australia and Northern Territory.

NAB is also offering emergency grants and a range of other financial relief measures to customers severely affected by flooding in South Australia, such as loan deferral or reduced payment arrangements, and waiving of some fees or charges relating to their accounts.



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