NAB today announced it now offers HICAPS practitioners the ability to accept digital health insurance membership cards in Apple Wallet.

The move allows customers to make a health insurance claim by simply holding their iPhone or Apple Watch near any HICAPS terminal in Australia – creating a true digital wallet experience. Customers can also pay for gap payments simply and securely using Apple Pay.

NAB Executive for Business Everyday Banking, Tania Motton said: “We’re excited to offer health practitioners the ability to accept digital health insurance membership cards through iPhone and Apple Watch at all HICAPS terminals across Australia.

“Digital technology is rapidly changing the way merchants receive payments – with more customers choosing contactless over cash. This is an exciting enhancement that will further support those who prefer a more digital experience.

“Claims made using this method help reduce the time spent on manual processing for practitioners due to forgotten plastic cards, while putting money back in customers’ bank accounts quicker,” said Ms Motton.

From today, health fund members of Medibank, Bupa, nib, and GU Health will be able to download their digital membership card from their health fund app and add it to Apple Wallet.

Rather than swiping a plastic membership card, customers now have the option of claiming their benefit by tapping their iPhone or Apple Watch at any HICAPS terminal. Customers will receive real-time notifications about their claim within their health fund’s app.

Security and privacy are at the core of Apple Wallet. When customers add a health insurance membership card to Apple Wallet, the customer identifier number is encrypted during transmission to the terminal and is then only decrypted by HICAPS and then passed on to the customer’s health insurer.

Apple doesn’t receive any information about the health insurance claim as there is a direct, encrypted connection between the user’s device and the HICAPS terminal.

For more information, please visit https://www.hicaps.com.au/

Notes to the Editor:

Formed in June 1998, HICAPS is part of NAB Health – a group of specialised businesses within NAB that cater to the healthcare industry.

HICAPS is Australia’s leading health claiming and payment solution with more than 89,000 health practitioners using the system that is available in more than 25,000 health practices Australia-wide.