NAB has opened its first Community Hub in Werribee, introducing a new community‑based banking model designed to bring specialist, face-to-face support closer to customers, when they need it most.
25 May 2026 | 2 min read
23 February 2026
Home lending, private, business, premier and everyday banking under one roof.
Part of NAB’s $109 million nationwide branch investment program.
NAB reinforces its commitment to branches and facetoface service.
NAB has today unveiled Australia’s first all-in-one financial centre, bringing all the expertise customers might need - from everyday banking and home lending to private banking, premier banking, small business support and fraud assistance - together under one roof.
NAB Chatswood Financial Centre
The new flagship Chatswood Financial Centre marks a fundamental shift in how customers experience in person banking. Customers can now access specialist support for life’s biggest financial moments in a single visit.
The Chatswood launch forms part of NAB’s $109 million investment program over two years to upgrade 170 branches across Australia, including 120 branches in regional communities.
Ana Marinkovic, NAB Group Executive Personal Banking, said the centre was designed around real customer needs, not traditional banking structures.
“This is all-in-one banking - all the expertise under one roof,” Ms Marinkovic said.
“For the first time, we’ve brought together home lenders, business bankers, private and premier bankers, fraud support and everyday banking specialists in one place, so customers can get the right help, at the right time, without being passed around.”
The 'Digibar' at NAB's Chatswood Financial Centre
To make banking even easier NAB will invest a further $55 million in 2026 for 30 additional upgrades, building on the $53.6 million invested over the past 12 months to refurbish 140 branches, including 117 in regional communities.
The bank also increased branch teams by 50 roles last year and plans to do so again in 2026.
While almost all everyday banking is now done online, NAB still sees branches as essential when customers need deeper expertise and human support.
“There are moments when an app just isn’t enough,” Ms Marinkovic said.
“When something really matters, people want to sit down with someone they trust and get things sorted properly - ideally in one visit. That’s exactly what all-in-one banking delivers.”
The Chatswood Financial Centre marks the start of a broader plan to roll out similar all-in-one banking centres across key locations, alongside continued investment in NAB’s national branch network.
Notes:
As part of its broader commitment to customers and communities, NAB will also launch its first Community Hub later this year, offering tailored in branch services focussed on specific community needs. More details will be announced in April.
Banking services explained:
- Private Banking: A highly personalised banking and wealth service for high net worth individuals and families with complex financial needs, delivered through specialist relationship teams.
- Premier Banking: Priority, personalised banking for customers with more complex banking and wealth needs.
- Home Lending:Loans and support to help customers buy, build, invest in or refinance residential property.
- Everyday Banking:Services that help customers manage their money day to day, including accounts, payments and digital banking.
- Small Business Banking: Banking and finance solutions that support businesses to manage cash flow, invest and grow.
