Customer Update: NAB system outage



Monday 1:30pm 10 October 2016
NAB spokesperson – on behalf of NAB:

“Today, we experienced an outage to some services, which are now starting to come back online.

“The outage meant some NAB customers were not able to use their NAB cards in ATMs or EFTPOS terminals. It also affected some NAB merchant terminals and HICAPS.

“Our teams are monitoring these services, and we’re very sorry for the trouble this caused.”


Monday Midday 10 October 2016
Andrew Hagger Chief Customer Officer,  Consumer Banking and Wealth – on behalf of NAB:

“We’re currently experiencing an outage, which means NAB customers cannot use their NAB cards in ATMs or the EFTPOS terminals.

“This is also affecting NAB merchant terminals and HICAPS.

“It’s important for customers to know that our branches are open and you can get assistance here.

“We’re working hard to fix this problem and we’re very sorry for the trouble this is causing.

“Our people in our branches will do their best to help you today.

“We will continue to provide customers with regular updates.”




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