Most Satisfied Customers 2017: Canstar Blue



NAB has been awarded the Canstar Blue: Most Satisfied Customers 2017 award in the major banks category for the fourth year in a row.

Each year Canstar Blue produces a review of Australia’s major banks, with customers asked to give their feedback across areas such as customer service, product range and problem solving.

More than 3,500 Australians took part in this year’s survey and rated NAB highest of the big banks and the only one to earn five stars for overall satisfaction.

Receiving the award on Thursday 5 July, Antony Cahill, NAB Chief Operating Officer, said it was recognition of NAB’s ongoing focus to make banking simpler and easier for customers.

“We serve almost 10 million customers across personal and business banking, and we are always looking for ways to keep improving and to serve our customers better.

“Through the power of listening and responding to customer feedback, we’ve demonstrated our vision to be Australia and New Zealand’s most respected bank, and this award is confirmation we’re on the right track.”

Mr Cahill said while he thanked customers for their vote of confidence with this award, there was always more the bank could do.

“We must continue to focus on our customers and keep delivering them a great experience and products.”

Customers awarded NAB 5 stars for:

  • Overall satisfaction
  • Customer service
  • Product range

Find our more about the award at Canstar Blue.



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