NAB branches give paper deposit slips ‘the slip’

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Paper deposit slips will soon be a relic of the past across all NAB branches.

NAB customers will be spared the tedious effort of having to fill out paper deposit slips for over-the-counter transactions from tomorrow.

Executive General Manager of Retail, Bob Melrose, said paper deposit slips would be removed from NAB’s branches from Saturday 11 February 2017, with withdrawal slips to follow in March.

“We know our customers want banking to be quick and simple, which isn’t always the case when you have to muck around filling out forms,” Mr Melrose said.

“This move means we’ll be collectively saving our customers from completing paper slips more than six million times each year.

Customers will instead receive a printed receipt which itemises the details of their transaction. Deposit slips will still be available for some transactions such as passbook accounts and bankers will assist anyone who has questions about what this means for them.

“We’re not the first bank to take this step by any means, but we’re committed to making it easier for our customers to do their everyday banking with us.

“We have a dedicated team to identify and fix what frustrates customers the most. We know from feedback that paper deposit slips were a sticking point for many of our customers, and that’s why we are making this change.

“It also brings us in step with the more than 90 per cent of customer transactions which take place digitally,” Mr Melrose said.

Fast facts:

  • Around 12 million over the counter cash deposits are made in NAB branches each year
  • More than 3.2 million – or 27% – of these are currently made with paper deposit slips.
  • Around 8.2 million over the counter cash withdrawals are made in NAB branches each year.
  • More than 3.7 million – or 47% – of these are made with paper withdrawal slips.

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