NAB digital testing transformation team leading the way in positive technology disruption

Share

Share

NAB’s digital testing transformation team have been awarded the ACS Digital Disruptors Award for service transformation of large work teams, recognising the team’s creativity and positive disruption.

NAB’s testing team works to deliver products to market faster for NAB customers and has reduced the time it takes to test new products and improve quality to help deliver an easy, personal and supportive customer experience.

Team lead and NAB Divisional CIO, Support Services, Dayle Stevens said it was a great honour to have the testing team officially recognised for the way they are transforming and streamlining testing processes to deliver a greater customer experience.

“I’m proud of this team; they are leading the way in testing and it’s only just the beginning of how far we can go and what we can achieve,” Ms Stevens said.

The NAB digital testing team consists of more than 500 people who look after testing of all technology change, including supporting NAB’s new mobile banking application which includes a range of improvements and new features.

“We’re disrupting our own team and thinking and working like the fintech and start-up sectors, and bringing products to market faster and reducing errors,” Ms Stevens said.

“The skills of the team and the technologies we use have transformed so we can deliver new digital features faster to our customers.

“It involved changing the culture of our workplace, altering the way we work, and thinking with a more agile mindset.”

This transformation has seen testers become quality engineers, who now sit with the business and development teams throughout the whole lifecycle of the project.

“Our whole organisation is thinking differently and solving traditional problems in new ways.”

“It enables support teams, like our testing team, to see a direct connection to how their role is directly linked to improving customer experience outcomes and for us, there is no greater motivator,” Ms Stevens said.

 

 

 

Announcements

SEE ALL TOPICS

Related Articles

  • Media Release

NAB partners with Plenti for secured auto/EVs and renewables lending

NAB has agreed to enter a strategic partnership with fintech lender Plenti Group Limited.

  • 28.11.2023
  • Time to read 1 min read
  • Media Release

NAB the first Aussie bank to launch digital wallet-enabled virtual corporate card

In an Australian banking first, NAB has launched a new, plastic-free, virtual corporate credit card to help businesses streamline, modernise and simplify their expenses.

  • 14.11.2023
  • Time to read 1 min read
  • Full Year Results

NAB announces 2023 Full Year Results

Releasing NAB’s 2023 Full Year Results, NAB CEO Ross McEwan said the bank and its customers were benefitting from the consistent execution of its strategy over several years.

  • 09.11.2023
  • Time to read 2 min read

Quick links

National Australia Bank — NAB

Sometimes When The Unexpected Happens, We Realise What We Truly Value. Whether A Home, Farm, Business Or Your Passion, NAB Is Here To Support You.

Business Research and Insights

For more business news and analysis, visit NAB’s Business Research and Insights.