NAB Chief Executive Officer Andrew Thorburn today released NAB’s 2017 Full Year results:

“Our FY17 result represents another year of consistent delivery. Cash earnings and revenue are up, asset quality is a highlight again, and we have further strengthened our balance sheet.

“Outcomes from our focus on improving the customer experience are also pleasing. Our Priority Segments Net Promoter Score (NPS) is first of the major banks at 30 September 2017.

“We have made strong progress over the past three years and now we announce an acceleration of our strategy. This involves an estimated $1.5 billion increase in investment by the end of FY20 to further improve the experience for our customers, reshape our workforce and grow our bank. Cost savings of greater than $1 billion are targeted by the end of FY20 as we further simplify our business.

“We have a clear plan to deliver for our customers. We move forward with confidence and a purpose to ‘back the bold who move Australia forward’.”

The full ASX announcement can be viewed at our shareholder centre.

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