- NAB launches relief measures for customers affected by Tropical Cyclone Jasper in Queensland
- Disaster Relief Grants of $1,000 are being made available for eligible NAB customers impacted
- Loan deferrals, reduced repayment arrangements and hardship options available
NAB is providing $1,000 grants and additional financial relief to eligible customers impacted by Tropical Cyclone Jasper in Queensland, to assist them in the immediate aftermath.
The grants will help NAB customers who have suffered significant damage to their home, farm or business, cover emergency expenses.
NAB Executive Retail Queensland Chris Francis said a range of support measures – from grants to loan payment deferrals and other relief measures – were in place to help NAB customers left devastated by the cyclone.
“We stand ready to help any of our customers or colleagues who have been caught in the path of cyclone Jasper,” Mr Francis said.
“Our grants are aimed at providing immediate support to help those who have suffered damage to homes and businesses or tragically lost livestock.
“We know it is vital for us to be there for our customers and colleagues right now, but we also know we have a role to play in the long-term recovery as well. NAB customers impacted by Tropical Cyclone Jasper are encouraged to contact us as soon as possible.”
Further support is available for NAB customers directly impacted, including:
- Loan deferral or reduced repayment arrangements for home, personal and some business loans.
- Hardship support for customers struggling to make minimum monthly payments on personal loans, home loans or credit cards.
- Deferring upcoming credit card payments.
- Waiving and/or refunding fees and charges, including merchant terminal fees and early access fees to term deposits.
NAB colleagues who have been evacuated from their place of residence or cut off from support services can also access funds to assist with accessing temporary accommodation and everyday essentials.
For further assistance, impacted customers are encouraged to visit Natural Disaster Relief and Support at nab.com.au. If a customer is unable to access the internet, over the phone assistance is available by calling:
- Individuals: 1300 308 132 Mon-Fri, 8:00am to 7:00pm ADST.
- Businesses: 1300 769 650 Mon – Fri, 8:00am to 5:00pm ADST.
All enquiries will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility. Disaster Relief Grants for impacted customers will remain open until 29 January 2024.
Grants are not available for minor damage to homes or for damage to personal items and appliances, sheds, garages, gardens, or loss or damage to investment properties or holiday homes. NAB also has a longstanding policy to provide employees who are emergency service volunteers as much paid crisis leave as they require during emergencies.
