• NAB launches relief measures for customers affected by flooding on the East-Coast of NSW.
• Disaster Relief Grants of $1,000 are being made available for eligible NAB customers in impacted areas.
• Loan deferrals, reduced repayment arrangements and hardship options are available.

NAB is providing $1,000 grants and additional financial relief to eligible customers impacted by flooding, to assist them in the immediate aftermath.

The grants will help NAB customers who have suffered damage to their home, farm or business, cover emergency expenses.

NAB Executive Retail, NSW and ACT, Tony Story said a range of support measures – from grants to loan payment deferrals and other relief measures – were in place to help impacted NAB customers.

“To the NSW East-Coast families, communities and businesses who have suffered damage to their homes, farms and premises: we are here to help,” Mr Story said.

“This will be a testing time for our communities and we’re standing by them, providing immediate assistance and making $1,000 grants available to help those most affected.

“NAB customers impacted in impacted local government areas are encouraged to contact us as soon as possible.”

Impacted local government areas include Blue Mountains, Camden, Hawkesbury, Kiama, Liverpool, Penrith, Shellharbour, Shoalhaven, Sutherland, Upper Lachlan, Wingecarribee, Wollondilly and Wollongong.

Further support is available for NAB customers directly impacted, including:

• Loan deferral or reduced repayment arrangements for home, personal and some business loans.
• Hardship support for customers struggling to make minimum monthly payments on personal loans, home loans or credit cards.
• Deferring upcoming credit card payments.
• Waiving and/or refunding fees and charges, including merchant terminal fees and early access fees to term deposits.

NAB colleagues who have been evacuated from their place of residence or cut off from support services can also access funds to assist with accessing temporary accommodation and everyday essentials.

For further assistance, impacted customers are encouraged to visit Natural Disaster Relief and Support at nab.com.au. If a customer is unable to access the internet, over the phone assistance is available by calling:

• Individuals: 1300 308 132 Mon – Fri, 8:00am to 7:00pm AEST.
• Businesses: 1300 769 650 Mon – Fri, 8:00am to 5:00pm AEST.

All enquiries will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility. Disaster Relief Grants for severely impacted, eligible NAB customers will remain open until 23 April 2024.

Grants are not available for minor damage to homes or for damage to personal items and appliances, sheds, garages, gardens, or loss or damage to investment properties or holiday homes. NAB also has a longstanding policy to provide employees who are emergency service volunteers as much paid crisis leave as they require during emergencies.