NAB’s Financial Advice Customer Response Initiative Update

Share

Share

NAB welcomes today’s financial advice customer remediation update from ASIC, which demonstrates NAB’s ongoing commitment to improving outcomes for customers.

NAB’s remediation program, the Customer Response Initiative (CRI), commenced in February 2015, and was designed with customer outcomes at its core – ensuring compensation for poor financial advice was provided in a timely and detailed manner.

NAB Chief Customer Officer, Consumer Banking and Wealth, Andrew Hagger, said NAB remains focused on lifting standards, finding and fixing issues, and improving culture and performance within the business to ensure we deliver for customers.

“We want to continually provide quality financial advice to our customers to help them create and protect wealth.  In the past, some of our people haven’t always done the right thing by our customers, and we take that very seriously. Where appropriate, this includes terminating our relationship with advisers who do the wrong thing.”

“That’s why I have been highly focussed on driving improvements in the business to improve the standards and performance of our people, and to look for areas where we can, and must improve,” Mr Hagger said.

“Our Customer Response Initiative is designed to ensure that where we may have let our customers down, we look into it, and we make things right.”

Announcements

SEE ALL TOPICS

Related Articles

  • Private

How NAB Equity Builder can help you diversify your portfolio and grow your investments

NAB Equity Builder is making investing accessible, offering a unique solution to invest to help achieve your financial goals.

  • 20.03.2025
  • Time to read 5 min read
  • Customers

Lance Franklin teams up with NAB to celebrate unifying power of footy

Former football great returns to local footy, bringing community together for new NAB campaign

  • 13.03.2025
  • Time to read 2 min read
  • Announcements

NAB releases Q1 trading update

NAB today released its first quarter trading update.

  • 19.02.2025
  • Time to read 1 min read

Quick links

National Australia Bank — NAB

Sometimes When The Unexpected Happens, We Realise What We Truly Value. Whether A Home, Farm, Business Or Your Passion, NAB Is Here To Support You.

Business Research and Insights

For more business news and analysis, visit NAB’s Business Research and Insights.