Share

Share

New Visa Debit Card and PIN experience

Our 3.3 million NAB Visa Debit Card customers currently make around 500,000 PIN sets / resets each year, and have told us they want more control and a more modern experience when it comes to setting, activating and managing their PIN.

Further, 16% of customer feedback we receive is from customers unhappy that they don’t know when their new Visa Debit Card will be delivered.

So, our team has been working to make it easier for you to order a new Visa Debit Card and manage your PIN.

Customers can now self-activate their new card and self-select a PIN via the NAB mobile app or Internet Banking, in addition to the traditional channels such as through our call centre or branches.

Additionally, customers can also activate their new Visa Debit Cards via SMS – an Australian first! This will benefit around 400,000 customers that take out a Visa Debit Card with us each year.

Topics

SEE ALL TOPICS

Related Articles

  • Economy

Melbourne and Sydney businesses “Enchanted” by Taylor’s Aussie Era

Taylor fever gripped Sydney-siders last weekend, with an estimated $135 million boost in spending recorded at businesses in Sydney’s inner suburbs

  • 28.02.2024
  • Time to read 1 min read
  • Scams

“No, mate, I’m not going to do it until I speak to somebody from NAB.”

This is the moment a scam savvy customer stopped a criminal in his tracks.   NAB customer Ray from NSW recognised the red flags of a scammer trying to impersonate the bank who was encouraging him to click a link in a text message.

  • 28.02.2024
  • Time to read 3 min read
  • UBank

Ubank’s new bills and budgeting tools help customers see their money clearly

NAB-owned digital bank ubank has launched new bills and budgeting app features to make money management stress-free.

  • 27.02.2024
  • Time to read 4 min read

Quick links

National Australia Bank — NAB

Sometimes When The Unexpected Happens, We Realise What We Truly Value. Whether A Home, Farm, Business Or Your Passion, NAB Is Here To Support You.

Business Research and Insights

For more business news and analysis, visit NAB’s Business Research and Insights.