Share

Share

New Visa Debit Card and PIN experience

Our 3.3 million NAB Visa Debit Card customers currently make around 500,000 PIN sets / resets each year, and have told us they want more control and a more modern experience when it comes to setting, activating and managing their PIN.

Further, 16% of customer feedback we receive is from customers unhappy that they don’t know when their new Visa Debit Card will be delivered.

So, our team has been working to make it easier for you to order a new Visa Debit Card and manage your PIN.

Customers can now self-activate their new card and self-select a PIN via the NAB mobile app or Internet Banking, in addition to the traditional channels such as through our call centre or branches.

Additionally, customers can also activate their new Visa Debit Cards via SMS – an Australian first! This will benefit around 400,000 customers that take out a Visa Debit Card with us each year.

Topics

SEE ALL TOPICS

Related Articles

  • Media Release

Rate cuts bring relief as stress levels drop

Consumer stress has dropped to a two-year low, with Aussies saving an average of $4860 a year thanks to rate cuts and smarter spending. NAB Consumer Sentiment Survey shows that optimism is growing as households feel financial relief and plan ahead.

  • 03.07.2025
  • Time to read 1 min read

NAB ARTICLE

  • Cyber Security

Explainer: What is Confirmation of Payee?

Learn more about how Confirmation of Payee is being rolled out help tackle scams and reduce misdirected payments.

  • 02.07.2025
  • Time to read 2 min read
  • Scams

NAB welcomes Confirmation of Payee

NAB has today welcomed the launch of the banking industry’s new Confirmation of Payee system to help tackle scams.

  • 02.07.2025
  • Time to read 2 min read

Quick links

National Australia Bank — NAB

Sometimes When The Unexpected Happens, We Realise What We Truly Value. Whether A Home, Farm, Business Or Your Passion, NAB Is Here To Support You.

Business Research and Insights

For more business news and analysis, visit NAB’s Business Research and Insights.