#1 Remote access scams (computer hacks)
A criminal – pretending to be someone from a well-known business or organisation – calls or sends Sonia a pop-up computer message saying that they need access to her computer. The criminal asks Sonia to download or update a software programme at the company’s request. If Sonia follows these instructions, the criminal will be able to access Sonia’s computer documents, passwords and other information, leaving her vulnerable to money and identify theft.
Top tips: Stop, Think, Protect. Never give an unexpected caller remote access to your computer or online bank accounts. Ensure you carefully read any SMS codes you receive. If the message says “Don’t share this code with anyone, including NAB. Your security code is XXXX for a funds transfer”, then do not share this code with anyone. Never provide personal or banking information during an unexpected call.