We’re here to support customers: NAB CEO

Share

Share

As both New South Wales and Victoria to fight COVID-19 outbreaks, NAB CEO Ross McEwan reminded customers that the bank stands ready to help those who need it.

 

“The measures announced today by the NSW Government along with the lockdown in Victoria are tough, but they are necessary to protect the community,” Mr McEwan said.

 

“We know these measures will have an impact on families, businesses and the economy and we continue to be there for our customers just as we have through every other lockdown.  

 

“We have thousands of bankers around the country ready to help any customer who needs support getting to the other side of this. 

 

“We know every situation is different and our business bankers are checking in with customers to see how they are doing and what help they might need for their situation.”

 

Mr McEwan encouraged Australians who are eligible to get vaccinated.

 

“Getting more Australians vaccinated is the only way out of repeated lockdowns and is the key to unlocking greater freedoms and a more normal life for all of us,” he said.

 

Business customers struggling with the impacts of COVID-19 are encouraged to call their banker or the NAB Business Customer Care Team. Individuals who need help can call NAB Assist on 1800 701 599.

 

As announced by the Australian Banking Association last week, there are a number of  measures available to support customers which can include:

 

Business banking support

  • Up to 3 month repayment deferrals, with loan terms extended accordingly
  • Offered to all small business customers (business lending less than $3m and a turnover of less than $5m)
  • Only for loans in good standing (i.e. repayments up to date or engaged in a payment program with their bank)

Everyday banking support

  • Refunds of merchant terminal fees for up to 3 months
  • Waiving of fees and notice periods on Cash Deposit and Farm Management Deposit accounts for up to 3 months

Home loan support

  • Range of support measures, including deferrals on a month by month basis
  • Available to both individual and business customers

Further information on customer support can be found at nab.com.au/coronavirus.

 

Topics

SEE ALL TOPICS

Related Articles

  • Media Release

Rate cuts bring relief as stress levels drop

Consumer stress has dropped to a two-year low, with Aussies saving an average of $4860 a year thanks to rate cuts and smarter spending. NAB Consumer Sentiment Survey shows that optimism is growing as households feel financial relief and plan ahead.

  • 03.07.2025
  • Time to read 1 min read

NAB ARTICLE

  • Cyber Security

Explainer: What is Confirmation of Payee?

Learn more about how Confirmation of Payee is being rolled out help tackle scams and reduce misdirected payments.

  • 02.07.2025
  • Time to read 2 min read
  • Scams

NAB welcomes Confirmation of Payee

NAB has today welcomed the launch of the banking industry’s new Confirmation of Payee system to help tackle scams.

  • 02.07.2025
  • Time to read 2 min read

Quick links

National Australia Bank — NAB

Sometimes When The Unexpected Happens, We Realise What We Truly Value. Whether A Home, Farm, Business Or Your Passion, NAB Is Here To Support You.

Business Research and Insights

For more business news and analysis, visit NAB’s Business Research and Insights.