What it means to be ‘customer obsessed’ at Amazon



In the latest episode of NAB Digital Next, guest host Lance Thornswood, NAB’s Chief Design Officer speaks with Stephen Brozovich, Enterprise Strategist at Amazon Web Services about their culture, innovation and transformation.  

Their discussion focuses on:

  • Stephen’s fascinating career journey from web developer to evangelist and strategist.
  • How easy it is to lose sight of customer obsession in a long chain of value creation.
  • Staying committed even when the going gets tough.
  • Durable truths and being ‘uncomfortable’ with customer obsession.

Listen to the full episode on SoundCloud, Spotify or Apple Podcast.

Customers, banking & finance


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