• Scams

Customers abandon more than $100m in possible scam payments

NAB’s payment alerts have seen customers abandon more $100 million in payments in the 15 months since the initiative was introduced to digital banking, new insights reveal.

• 01.07.2024
• 3 min read

• Economy

Australia needs best alarm system on the street: NAB CEO addresses ABA Conference

In a panel discussion at the ABA Conference, NAB CEO Andrew Irvine discussed how the industry was responding to key issues including housing, cost-of-living, and scams and fraud.

• 26.06.2024
• 3 min read

• Scams

How to avoid tax time scams

As the end of financial year approaches, NAB highlights common tax time scams and the red flags to watch out for.

• 24.06.2024
• 3 min read

• Scams

Banker’s instinct thwarts a scammer’s demand for fast payment

When an elderly customer walked into a South Australian branch shaking, with the words ‘fast payment’ written on a piece of paper, NAB customer advisor Tania Oxenham knew something wasn’t right.

• 14.06.2024
• 4 min read

• Scams

Aussies travelling abroad warned about international summer of scams

Australians heading overseas to chase a European or North American summer are being urged to get scam savvy to avoid a holiday from hell. Criminals are expected to target major sporting events and big international concerts, just as hundreds of thousands of Australians and their families prepare to jet off overseas.

• 06.06.2024
• 3 min read

• Scams

Explainer – three travel scams to watch out for while chasing a European or North American summer

NAB shares the three travel scams to watch out for as hundreds of thousands of Aussies prepare escape winter down under and travel to Europe or North America.

• 06.06.2024
• 1 min read

• Scams

Car scammers hit a roadblock

A NAB customer thought she was days away from taking home her brand new $100,000 car.  Instead, she was in the process of handing her life savings over to a criminal.

• 28.05.2024
• 4 min read

• Digital Banking

NAB earns ‘Best Retail Bank for Digital’ for making banking easy and secure

• 26.04.2024
• 1 min read

• Scams

Swipe Left on Scammers

When a woman in her 80s turned to Tinder, she thought she met someone special. Instead, she nearly parted ways with her life savings.

• 19.04.2024
• 2 min read

• Scams

Scammers foiled after demanding the kitchen sink

Hobart banker Sarah Woods put a stop to scammers who wanted an elderly customer to lie about kitchen renovations, saving him from losing $10,000.

• 12.04.2024
• 2 min read

• Scams

NAB expands payment alert technology to target invoice scams

NAB will expand its suspicious payment alerts to target invoice and romance scams as new insights reveal Australians are willing to let their bank know and share more information about them and their banking to protect them from criminals.

• 22.03.2024
• 4 min read

• Scams

Love bomb reveals a romance scam

• 21.03.2024
• 3 min read

• Customers

$25 million dollar scam attempt foiled by NAB bankers

Every year, thousands of Australians are impacted by scams. From investment scams to invoice scams, they are becoming more sophisticated and have been growing exponentially over the past few years. It was this sophistication that almost cost NAB customer, John Smith $25 million.

• 20.03.2024
• 2 min read

• Scams

“No, mate, I’m not going to do it until I speak to somebody from NAB.”

This is the moment a scam savvy customer stopped a criminal in his tracks.   NAB customer Ray from NSW recognised the red flags of a scammer trying to impersonate the bank who was encouraging him to click a link in a text message.

• 28.02.2024
• 3 min read

• Customers

Getting the basics right for customers, industry and community

NAB CEO Ross McEwan delivered a speech at an ABA and TTBC event about strengthening the banking industry and delivering for customers.

• 22.02.2024
• 1 min read

• Scams

NAB warns social media ticket selling scams could make for a cruel summer

Music fans desperate to attend sold out concerts are being warned about criminals hacking social media accounts and selling bogus tickets to the victim’s unwitting friends.

• 13.02.2024
• 3 min read