150 branch transformations and counting

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NAB has completed a significant milestone in its branch transformation program, with the transformation of 150 locations under the Bank’s ambitious plan to revitalise its physical network.

Since kicking off in October 2019, the team at NAB have been busy making changes across branches that reflect the way people bank today. Since starting, local tradespeople have laid more than 37,500m2 of flooring, rolled on 20,000 litres of paint, and installed more than 300 iconic NAB red stars at 150 locations across the country, despite COVID-restrictions hindering efforts.

In addition to being the 150th transformation, the Victoria Park location is also Western Australia’s first new small format location, and the 11th small format location of its kind nationally.

At the opening of Victoria Park, NAB Executive Retail Libby Greenwood said that digital savvy customers are no longer visiting a branch to withdraw cash, deposit a cheque or to pay a bill.

“More and more our customers are completing common transactions when it suits them online. Our new branch design responds to this trend with spaces dedicated to when our customers need more one on one time.”

Head of NAB’s transformation program, David Banks points out that with 94 per cent of customer interactions occurring online or through the app, the bank has had to review the role of the branch in banking.

“Our new branch design is perfect for in-depth conversations between a customer and their banker.”

Benalla heritage transformation
Benalla heritage transformation

“As with all our refurbished and new locations, customers at the newly completed Victoria Park location will benefit from meeting spaces with video conferencing facilities and a digital bar that provides guidance on the ways to do everyday banking. Deposits and withdrawals will also be able to be easily done with self-service machines.”

As part of the program, NAB continues to also invest in regional and rural locations, with around half of transformations taking place in regional communities across Australia. Unlike a shopping centre or a capital city location, there are often additional heritage considerations to take into account when planning the investment.

NAB Network Transformation Consultant Shane Whatman knows firsthand the challenges of revitalising our older, and often heritage listed country branches.

“We occupy some wonderful spaces in regional and country towns that are often over a hundred years old.  It’s important that we take in to account the heritage requirements of these beautiful spaces, whilst also being able to offer the latest digital banking solutions.

“Benalla in Victoria and Corowa in New South Wales are two recent transformations that I’m particularly proud of, as we’ve been able to highlight the wonderful heritage features of these buildings whilst also incorporating the latest designs and technology that our customers want.”

Benalla internal transformation
Benalla internal transformation

NAB’s relationship with Australia Post also means customers can do fee-free transactional banking like check account balances, pay bills, or deposit and withdraw cash at more than 3,500 Australia Post outlets nationally.

Victoria Park joins 11 other smaller format locations in Casey, Collins Arch, Clyde, Geelong Malop St, 395 Bourke St, and Waurn Ponds in Victoria, Barangaroo and Crows Nest in New South Wales, Ashgrove in Queensland, and Port Adelaide in South Australia.  A further six are currently in the planning stages and are expected to open just before Christmas 2022.  These are planned for Mentone and Point Cook in Victoria, Mosman and Tweed Heads in New South Wales, Whitfords in Western Australia, and Marion in South Australia.

Completed transformations

1.    255 Queen St 2.    330 Collins Street 3.    333 George Street
4.    395 Bourke St 5.    535 Bourke St 6.    Adelaide Markets
7.    Adelaide Office 8.    Airport West 9.    Armidale HUB
10. Ashfield 11. Bankstown BBC # 12. Ashgrove
13. Hornsby BBC 14. Auburn 15. Penrith BBC
16. Bankstown North Terrace 17. Barangaroo 18. Batemans Bay HUB
19. Belmont 20. Chermside BBC 21. Benalla
22. Bentleigh 23. Berwick 24. Booragoon
25. Brandon Park 26. Brimbank 27. Broadmeadows
28. Brookside 29. Burleigh Heads 30. Byron Bay
31. Cairns Central 32. Cairns HUB 33. Indooroopilly BBC
34. Parramatta BBC 35. Camperdown 36. Canberra City
37. Caringbah 38. Casey Central 39. Chadstone
40. Chermside 41. Childers 42. Chinatown
43. Chinchilla 44. Claremont 45. Clifford Gardens
46. Clyde 47. Cobram 48. Coffs Harbour HUB
49. Collins Arch 50. Corowa 51. Crows Nest
52. Dandenong Plaza 53. Doncaster East 54. Camberwell BBC
55. Doncaster 56. Hobart BBC 57. Earlville
58. East Maitland 59. Eastern Branch 60. Eastgardens
61. Echuca HUB 62. Erina HUB 63. Fortitude Valley
64. Fountain Gate 65. Geelong Malop St 66. Geelong West
67. Preston BBC 68. Gisborne 69. Gympie HUB
70. Helensvale 71. Hobart 72. Hornsby
73. Dandenong South BBC 74. Ipswich Riverlink 75. Karrinyup
76. Kerang 77. Kiama 78. Niddrie Central West BBC
79. Kyabram 80. Lake Haven 81. Launceston HUB
82. 60 Martin Place 83. Liverpool 84. Loganholme
85. Mackay HUB 86. Macksville 87. Malvern
88. Mandurah 89. Manly 90. Marrickville
91. Mascot 92. Merrylands 93. Mirrabooka
94. Modbury 95. Macarthur & Highlands BBC 96. Morayfield
97. Morley 98. Mount Ommaney 99. Mulgrave Waverley Gardens
100. Nagambie 101. Newcastle HUB 102. Newtown
103. Northland 104. Norwest 105. Nowra HUB
106. Oakleigh 107. Orange HUB 108. Oxford Square
109. Parramatta 110. Penrith 111. Pitt & Bathurst
112. Pitt & Hunter 113. Plenty Valley 114. Port Adelaide
115. Port Macquarie HUB 116. Preston 117. Queens St Mall
118. Richmond 119. Rockdale 120. Rockhampton Nth
121. Rockingham City 122. Rosebud 123. Roselands
124. Rouse Hill 125. Sale HUB 126. Smithfield
127. South Yarra 128. Southland 129. East Maitland BBC
130. Southport HUB 131. St Marys 132. Strathpine
133. Sunnybank Plaza 134. Tahmoor 135. Tamworth Hub
136. Taree HUB 137. Thuringowa Central 138. Thursday Island
139. Toowong 140. Torquay 141. Tuggerah
142. Ulladulla 143. Victoria Park 144. Watergardens
145. Waurn Ponds 146. Mount Waverley BBC 147. Eastern Ranges BBC
148. Wendouree / Delacombe 149. Williamstown 150. Woden
# BBC: Business Banking Centre

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