I’ve been a proud banker for more than 30 years – but no leader in our industry could be proud of what we have heard during the Royal Commission.

The Australian community has heard confronting evidence that is unacceptable.

Our people have heard this too, and they are hurting because they know this is not what banking stands for, or why they turn up to serve their customers and communities every day to do the right thing.

It is now clear to me that the Royal Commission is necessary and justified. Customers and their concerns are being heard through this process, and it is important that as an industry we learn from what we hear, and that this intervention becomes the catalyst for the industry to restore the trust and respect of the community.

NAB is committed more than ever to the changes we have made, and will continue to make, to ensure customers come first – always.