NAB to provide $1,000 emergency grants to WA cyclone-impacted customers

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NAB has today opened applications for $1,000 emergency grants to assist customers severely affected by Tropical Cyclone Ilsa in officially declared disaster areas of WA.

The grants will provide ready access to funds for those experiencing major structural damage or severe internal damage to their primary place of residence, to meet their immediate needs. This includes business and agriculture customers who have suffered severe damage to property, equipment, fencing, or loss of stock or livestock.

NAB Executive Retail, Krissie Jones, said that cyclone-affected customers in WA need our support and we’re here to help them get through this.

“The recovery will be long and this is one step forward in helping them start that journey,” she said.

The support available for NAB customers who live in officially declared WA disaster areas, as listed by the Department of Home Affairs’ Disaster Assist website includes:

    • Access to $1,000 grants to help cover costs such as temporary accommodation, food and clothing (eligibility criteria applies).
    • $1,000 business grants to help restart or reopen and cover the cost of damaged property, equipment, fencing – and for loss of stock or livestock.

For further assistance, impacted customers are encouraged to visit Natural Disaster Relief and Support at nab.com.au and apply using the online form.

If a customer is unable to complete the online form, they can apply over the phone on the Disaster Relief lines:

    • Consumer Event Line: 1300 308 132 Mon – Fri, 10:00am to 10:00pm AWST (8:00am to 7:00pm AEST)
    • Business Event Line: 1300 769 650 Mon – Fri, 10:00am to 7:00pm AWST (8:00am to 5:00pm AEST)

All enquiries will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility. Emergency grants for impacted customers will remain open until 4 May 2023.

Grants are not available for minor damage to homes or for damage to personal items and appliances, sheds, garages, gardens, or loss or damage to investment properties or holiday homes.  NAB also has a longstanding policy to provide employees who are emergency service volunteers as much paid crisis leave as they require during emergencies.

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