NAB support for cyclone-impacted customers in WA

Share

Share

NAB is providing financial support to customers in cyclone-affected areas of Western Australia.

If customers are experiencing financial hardship as a result of Tropical Cyclone Ilsa, NAB encourages them to contact the bank to discuss a range of financial relief measures, including:

  • Loan deferral or reduced repayment arrangements for home, personal and some business loans.
  • Deferral of upcoming credit card payments.
  • Waiving and/or refunding fees and charges, including merchant terminal fees and early access fee to term deposits.

NAB Retail Executive, Krissie Jones, said these measures were aimed at providing immediate financial support and reassurance to customers who have been impacted.

“We want NAB customers to know that we are here to help. Those who need assistance due to the impact of Tropical Cyclone Ilsa should contact us as soon as possible and we’ll talk through the best ways to assist,” Ms Jones said.

“We’d also like to recognise local emergency services who have been working hard with local communities to protect and recover from Tropical Cyclone Ilsa.”

Further assistance

Customers who may need help are encouraged to contact their banker directly, or call NAB Assist on:

  • 1300 308 132 for personal customers (8am to 8pm Monday to Friday, or 9am to 1pm Saturday AEDT).
  • 1300 769 650 for business customers (8am to 5pm Monday to Friday AEDT).
  • Agri customers who need help can contact their banker.

Environment

SEE ALL TOPICS

Media Enquiries

For all media enquiries, please contact the NAB Media Line on 03 7035 5015

Related Articles

  • Media Release

Rate cuts bring relief as stress levels drop

Consumer stress has dropped to a two-year low, with Aussies saving an average of $4860 a year thanks to rate cuts and smarter spending. NAB Consumer Sentiment Survey shows that optimism is growing as households feel financial relief and plan ahead.

  • 03.07.2025
  • Time to read 1 min read
  • Scams

NAB welcomes Confirmation of Payee

NAB has today welcomed the launch of the banking industry’s new Confirmation of Payee system to help tackle scams.

  • 02.07.2025
  • Time to read 2 min read

Quick links

Environment and sustainability

Find out how NAB is adopting a sustainable approach to managing our business, and helping our customers to do so.