NAB announces $100,000 donation and additional customer package to support natural disaster recovery



National Australia Bank has today announced a $100,000 donation to the Australian Red Cross in its emergency work for Australian communities affected by floods in Queensland, fires in Tasmania and Victoria, as well as other emergencies as and when they happen.

NAB will also provide further funding and in-kind support to its microfinance partner, Good Shepherd Microfinance, to help no-interest loan providers affected by the disaster get back-up and running as quickly as possible to support people via the No Interest Loan Scheme (NILS).

“The damage caused by these natural disasters is extensive, and families and businesses face the prospect of a long and arduous clean-up,” said Wayne Tawse, NAB’s Retail Customer Executive, North Queensland.

“From Wednesday, 13 February donations to the Australian Red Cross will support the disaster relief and recovery efforts of volunteers and staff who are helping communities get through this natural disaster as well as the many other disasters we’ve seen this summer.”

“Donations can be made by customers at any of our NAB branches across Australia or by logging into NAB Internet Banking.”

Customers can log into Internet Banking and select: Funds Transfer » Donation » Charity » Australian Red Cross.

On-the-ground support by NAB’s specialist hardship team

In addition, NAB bankers, who are specially trained to support customers in hardship, have travelled to Queensland to help retail and small business customers access support, including financial relief and referrals to counselling.

These NAB Assist bankers will be in Townsville from 18-22 February. Please visit NAB’s dedicated disaster relief page for updates.


Supporting NAB Agribusiness customers who have lost livestock

John Avent, NAB Regional Customer Executive, Regional and Agri North Queensland, said the support that individuals, businesses and primary producers will require in the next six months and beyond is essential, reiterating NAB’s commitment to helping its customers.

“Our customers are reporting significant livestock loss, farm damage and crops being ruined; we want to assure all of our customers that we are there to help and assist them through.

“As Australia’s largest agribusiness bank, we will be on farm with every primary producer in the coming weeks as conditions permit to assess requirements and provide support.

“We encourage all of our NAB customers to contact their local banker as we are ready to assist.

“On behalf of NAB, we are proud to be a key partner of North Queensland and we are totally committed to supporting the region at this time.”


NAB Disaster Relief Package

NAB is continuing to offer financial relief to customers affected by the flooding, including:

  • Credit card and personal loan relief where appropriate;
  • Suspending home and personal loan repayments;
  • Support to manage existing agribusiness bank facilities;
  • Waiving costs and charges for withdrawing term deposits early;
  • Waiving home loan and personal loan application fees;
  • Support to manage existing agribusiness bank facilities;
  • Support to restructure other existing bank facilities; and
  • Provision of support and counselling by making NAB’s Employee Assistance Program available to customers on 1300 360 364.

For further assistance:

  • Customers who need help with their finances can visit their nearest open NAB branch, contact their banker directly or call NAB Assist on 1800 701 599 (8am-8pm Mon-Fri, or 9am-1pm on Saturdays AEST/AEDT).
  • Small business customers that need help can call 1300 961 577.
  • Agri customers that need help can contact their banker.
  • For emergency claims, or general insurance, call 1300 555 013.
  • For Property and motor vehicle insurance assistance, call 132 652.

For more information about NAB’s disaster and crisis support for customers, visit



Calum Young

M: +61 (0) 472 863 630

NAB Media Line

M: +61 (0) 3 8641 0180

Customers, banking & finance


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