“This means the individual customer is the first line of defence, and that’s why it’s critical we are all equipped with the knowledge and tools to see through scams and stop these criminals.”
NAB will never ask people to transfer their money to another account to keep it safe.
To help with education, NAB runs free monthly customer security webinars and has around one million visits on its Security Hub, opens in new window website each year. The Hub includes educational information to help customers see through different scam types and advice on how customers can stay safe. Customer education material is delivered in a variety of ways from Tik Tok, opens in new window, Instagram, opens in new window and Twitter, opens in new window to in-app messaging and email.
Customers can sign-up to monthly webinars for personal customers, opens in new window and business customers, opens in new window.
NOTES TO EDITORS
What is a spoofing scam?
Spoofing scams involve criminals pretending to be a trusted brand or government agency to pressure an individual to provide personal information or make a payment.
Customer tips on staying safe from scammers:
- Be alert. If you’re unsure whether a call is legitimate, hang-up and call-back using the number of the company on the publicly listed website.
- Stop before you click. Never click on a link and hand over your banking details or log in details – NAB will never ask you to do this.
- Always double-check payment details. Call the recipient to check their details before you send or use PayID which matches a number to the PayID.
- More information is available on NAB’s security hub website: www.nab.com.au/security, opens in new window.